MOBILITY

Leading Analyst on 2008 POS Trends

4/1/2008
Lee Holman, lead retail analyst for IHL Group shares with HT his predictions for POS trends that will continue to have an impact on the foodservice industry over the coming year. Holman and IHL Group identify workforce, environment among top POS concerns for restaurant operators.

Analysts Caution Hotels on Bluetooth

3/25/2008
The Bluetooth Special Interest Group wants Bluetooth operating over high-bandwidth 802.11 WiFi by 2009. That means fast Internet connections and high powered downloads. Sounds like just the type of cutting-edge tech that you'd be proud to put in the hands of your guests. But as telecom analyst Teresa Cottam discovered during her investigation, the hospitality industry should carefully consider its entry into this market.

GPS Drives Customers to Your Door

2/19/2008
On a trip to San Francisco in August of 2007, I had a meeting with a client that finished just before lunch time. Needless to say, I was hungry, and being in San Francisco, I knew I could find some interesting eateries.

AT&T Pact Brings WiFi Service to 7,000 Starbucks Locations

2/12/2008
Starbucks Corporation announces a new comprehensive communications agreement with AT&T that will enhance the enterprise networking capabilities for Starbucks by streamlining business operations and enhancing the customer experience.

Breakthrough Restaurants Recognized

10/1/2007
Three restaurant companies were presented with Hospitality Technology's third annual Breakthrough Awards at last month's annual Restaurant Executive Summit.

Going Mobile

10/1/2007
From guest feedback systems to hostess solutions, restaurants roll out innovative uses for wireless technology

Wireless Security

9/1/2007
New standards boost encryption, but hospitality organizations must use additional tools to guard against liability
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2014 Customer Engagement Technology Study

8/6/2014
Today's consumer has become dependent on technology to communicate and the hospitality industry has found itself forced to adapt to these increasing demands for constant and customized interaction. They're accustomed to a digital lifestyle — always connected to family, friends, work, and a world full of information. For the third year, Hospitality Technology (HT) has partnered with leading Universities to produce the Customer Engagement Technology Study. Through surveying hotel and restaurant executives, HT is able to chronicle the trends associated with customer engagement technologies (CETs) — including installation rates and the nuances of their use — to help hospitality providers make smart technology choices. The results of this research are segmented into two distinct reports for the hotel and restaurant industries. The analysis includes current installation rates (2014) and compares them to 2013 rates to show year-over-year growth. Additional insights include: implementation plans for 2015; contextual details on CETs, for example, what features are available on their mobile websites and mobile apps, how they're managing social media, and how they measure the return on their investments.

LIVE EVENTS

2014 Restaurant Executive Summit
2015 Multi-Unit Restaurant Technology Conference