MOBILITY

At-Home Work Force

9/8/2008
Any hotel executive will tell you that a happy team results in happy guests. Thanks to advancements in technology, hotels now have the ability to deploy work-at-home alternatives that not only attract quality employees but also reduce costs and customer dissatisfaction. Learn the tips and reasons to start a work-at-home program from the team at Hilton Hotels.

Crowne Plaza Eliminates Staff, Guest Wi-Fi Concerns

8/26/2008
The Crowne Plaza's Melbourne, FL property knows the secret to keeping both their guests and staff happy when it comes to their wi-fi Internet connection. By installing a 802.11n wi-fi network with the Ruckus Wireless ZoneFlex Smart Wireless LAN (WLAN) system, the Crowne Plaza is experiencing faster, more reliable service.

What's Your Curbside Payment Strategy?: Five Insider Suggestions

8/26/2008
The promised benefits of curbside payment solutions include not only faster car turns, but increased customer and employee satisfaction, as well as improved credit card security. Learn five insider suggestions on how to guarantee a smoother curbside payment installation from the team at Carey Hilliard's.

Reinvent Your Economy Brand: 3 Tech Tips

7/29/2008
As guest demand for technological needs and requirements for staff efficiency increase, the economy lodging segment is faced with the challenge of reinventing brand prototypes in order to stay ahead of the competition. Making the leap is not as hard as it seems as long as you keep these three factors in mind: flat-screen television, Wi-Fi, and room design.

Tableside Ordering and Payment Answers

7/17/2008
Tableside ordering and payment devices are beginning to gain more and more prominence in the United States, leaving restaurant operators to ask themselves two vital questions: "What are the benefits to my organization?" and "What do I need to do to implement it?"
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2014 Customer Engagement Technology Study

8/6/2014
Today's consumer has become dependent on technology to communicate and the hospitality industry has found itself forced to adapt to these increasing demands for constant and customized interaction. They're accustomed to a digital lifestyle — always connected to family, friends, work, and a world full of information. For the third year, Hospitality Technology (HT) has partnered with leading Universities to produce the Customer Engagement Technology Study. Through surveying hotel and restaurant executives, HT is able to chronicle the trends associated with customer engagement technologies (CETs) — including installation rates and the nuances of their use — to help hospitality providers make smart technology choices. The results of this research are segmented into two distinct reports for the hotel and restaurant industries. The analysis includes current installation rates (2014) and compares them to 2013 rates to show year-over-year growth. Additional insights include: implementation plans for 2015; contextual details on CETs, for example, what features are available on their mobile websites and mobile apps, how they're managing social media, and how they measure the return on their investments.

LIVE EVENTS

2014 Restaurant Executive Summit
2015 Multi-Unit Restaurant Technology Conference