MOBILITY

Boston Market's Practical Tips for a WiFi Roll-Out

3/31/2014
Responding to both consumer demand and competitive market research, Boston Market recently rolled out a guest-facing WiFi network across its 450+ locations. Based on that rollout, the networking team at Boston Market offers these practical tips for other restaurants.

Restaurants Discuss Wi-Fi Access Models at MURTEC

3/31/2014
Should establishments in the food industry offer free Wi-Fi to their customers, just like napkins and condiments, or should there be a charge? This was the focus of a recent topic table discussion at MURTEC. Restaurant executives weigh in.

Boston Market's Practical Tips for a WiFi Roll-Out

3/30/2014
Responding to both consumer demand and competitive market research, Boston Market recently rolled out a guest-facing WiFi network across its 450+ locations. Based on that rollout, the networking team at Boston Market offers these practical tips for other restaurants.

Breaking Through Cell Barriers

3/4/2014
Demands on hotels' cellular networks are greater than ever as guests expect consistent service for their multiple mobile devices. Offering superior cellular service for guests has emerged as a value-add opportunity for some hotels.
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2014 Customer Engagement Technology Study

8/6/2014
Today's consumer has become dependent on technology to communicate and the hospitality industry has found itself forced to adapt to these increasing demands for constant and customized interaction. They're accustomed to a digital lifestyle — always connected to family, friends, work, and a world full of information. For the third year, Hospitality Technology (HT) has partnered with leading Universities to produce the Customer Engagement Technology Study. Through surveying hotel and restaurant executives, HT is able to chronicle the trends associated with customer engagement technologies (CETs) — including installation rates and the nuances of their use — to help hospitality providers make smart technology choices. The results of this research are segmented into two distinct reports for the hotel and restaurant industries. The analysis includes current installation rates (2014) and compares them to 2013 rates to show year-over-year growth. Additional insights include: implementation plans for 2015; contextual details on CETs, for example, what features are available on their mobile websites and mobile apps, how they're managing social media, and how they measure the return on their investments.

LIVE EVENTS

2014 Restaurant Executive Summit
2015 Multi-Unit Restaurant Technology Conference