In this exclusive Q&A, Mike Blake, CIO for Hyatt Hotels & Resorts, reveals cloud technology's role in helping streamline communications for its 40,000 "deskless" workers, plus gives insights into the company's overall technology strategy.
Analysts identify cloud computing, mobile applications and social communication among the top most strategic technologies for organizations in 2011.
Decision Logic's software enables customers to access in-depth reporting on sales, costs and menu-mix trends when and where it's most convenient to them.
Subway, Popeye's and La Madeleine were just some of the foodservice operators that made POS headlines this month. Read about their stories, plus vendors' top technology releases, in November's point-of-sale news round-up.
Couldn't make it to the 2010 International Hotel/Motel & Restaurant Show? HT was on-hand to cover the latest in-room and property-wide innovations. Plus, discover which vendors took home top industry accolades this year and the operators who are using their solutions.
The FaceCash mobile payment system will allows consumers in certain California SUBWAY locations to use their cell phones to make purchases at the point of sale.
The Starbucks Digital Newtork is designed to connect, inform and entertain customers by offering a selection of hand-picked premium content.
GoMo Promo utilizes Microsoft TAGS and the Inmar Onix platform to enable in-the-moment mobile couponing for in-store and in-advertisement incentive programs.
Maggiano's hopes to engage customers by testing location-based marketing and mobile wallet technologies in select locations.
In taking home J.D. Power and Associates' top honors in guest satisfaction in 2010, the 45-unit Omni Hotels & Resorts is solidifying its place as a leader in the upscale pack. Richard Tudgay, Omni's VP of technology, reveals how technology has helped the hotel chain make a name for itself in this competitive segment, and even carve out its own unique niche: "innovative luxury."