The rise social media has undoubtedly required hospitality executives to rethink their approaches to marketing and customer engagement. Learn how Hilton, McDonald's and Royal Caribbean are building better online relationships with their guests.
Pilot allows guests to order remotely via their mobile phones for pick-up at Sonic drive-thru stalls.
HT staff, with video cameras in hand, sat down with MURTEC 2011 attendees to gain insight into their companies' top IT priorities, as well as the major IT trends affecting the foodservice industry. Execs from Hard Rock, Tasti D-Lite and more weigh in.
New app allows for the analysis of financial performance, gaming activity levels and revenues, daily table and slot performance, entertainment and promotions, and lodging operations.
New global initiative connects concierge teams and guests via FaceTime, further enhancing destination advice through 'virtual' contact.
Solution gives executives and managers real-time information on how their organizations are complying with critical quality, safety, regulatory and brand standards.
From in-room iPads to mobile check-in solutions, the top three most innovative technologies at HTNG 2011 were all focused on guest mobility.
AirWatch 5.13 also includes expanded capabilities for enterprise app management and integration to Microsoft's Exchange ActiveSync.
eMarketer reveals that size and speed are the biggest concerns for the top mobile web users.
Guests can check flights, order room service, browse for local information and more, while a PMS integration allows hotel management to track guest requests and response times.