As hoteliers continue to seek increased capabilities and customization, the property management system carries much of the burden in determining the success of seamlessly-run operations. Hospitality Technology magazine examines six key trends influencing PMS technology development and CIOs' buying decisions.
The latest release from First Data focuses on secure and flexible payments and streamlining operations.
A group of hoteliers gathered in Las Vegas to ponder the future potential and pitfalls of ever-advancing in-room technologies.
Guckenheimer restaurant improves customer service, cuts costs and unearths valuable BI with mobile payment system from LevelUp.
The hospitality industry is being redefined by the bounty of online resources at customers' disposal. Operators need to harness the vast amount of information that is being pumped through these virtual channels to discover what potential guests deem valuable in order to build a customer base and increase repeat business.
NRA commends policymakers for the swipe-fee vote at its first anniversary, but reminds of the need for more competitiveness in fees as payment options increase.
Texas Western uses cloud BI to automate data gathering, analysis and reporting for 53 hotels.
This past April, Hospitality Technology magazine announced the winners of the 2012 Hotel Visionary Awards at the Hotel Technology Forum. Four forward-thinking hotels were awarded the honor in two categories: Infrastructure Innovator and Guest-Facing Innovator. This year's honorees are Flamingo Las Vegas, Gaylord Entertainment, Hilton Worldwide and La Quinta Inns & Suites. The executives behind the technology initiatives share the award-winning hotels' stories.
As hospitality industry operators collect information from an increasing number of touch points, the Federal Trade Commission is calling on companies to self-regulate use of customer data in order to protect privacy.
Mobile apps, wage monitoring and business intelligence tools are changing the way operators manage workforces. From employee portals and performance tracking to mobile timecards and productivity analysis, today's systems are providing more options for operators to manage labor at a much deeper level.