In taking home J.D. Power and Associates' top honors in guest satisfaction in 2010, the 45-unit Omni Hotels & Resorts is solidifying its place as a leader in the upscale pack. Richard Tudgay, Omni's VP of technology, reveals how technology has helped the hotel chain make a name for itself in this competitive segment, and even carve out its own unique niche: "innovative luxury."
Will U.S. customers embrace the chance to make purchases with a swipe of their smartphones? A recent article from the Wharton School of the University of Pennsylvania brings the future of mobile payment into the spotlight.
The Federal Trade Commission told a Senate Subcommittee that it supports proposed legislation that would require companies to use reasonable data security policies and procedures, and require those companies to notify consumers when there is a security breach.
A new widget enables businesses to recognize and reward Foursquare users in real-time by showing custom Foursquare content on digital displays inside their venues.
First Data's financial institutions and merchant customers will be able to securely and efficiently issue payment cards, including credit and debit cards, prepaid and gift cards to the mobile device.
Destination Shuttle Service aims to enhance the hospitality experience by providing its passengers with relevant travel, hotel and city information while on its buses and within partner hotels.
The luxury hotel chain has launched an iPhone app that offers access to research, booking, the Fairmont President's Club and more.
For many hoteliers, getting up to speed technologically means buying hardware and software from multiple vendors and then hoping that it all connects and stays functional. The Holiday Inn Express and Suites Camp Creek in Atlanta, GA is trying a different approach.
Guests can browse the in-room dining menu from a laptop, iPhone or at the hotel's "Link@Sheraton experienced with Microsoft" lobby lounge to place an order and have the food delivered to any location within the hotel.
Designed to work with a brand's existing loyalty program or provide a platform upon which a brand can create a new one, Social Rewards monitors and tracks tweets, location based check-ins and fan activity.