MOBILITY

Geo-Social Networking 101

6/1/2010
Facebook and Twitter may be the social networking tools of choice today, but there's a new category of tools poised to make an impact on hospitality: geo-social networking. Find out which tools are driving this trend and how they can help you to win customer loyalty.

Digital Signage Content Gets Smart

5/4/2010
Hotel and restaurant operators are increasingly turning to digital signage as a way to communicate with their customers on everything from property events to menu items. Learn how to best manage the flow of content so that the right messages get delivered to the right customers, at the most opportune time.
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2014 Customer Engagement Technology Study

8/6/2014
Today's consumer has become dependent on technology to communicate and the hospitality industry has found itself forced to adapt to these increasing demands for constant and customized interaction. They're accustomed to a digital lifestyle — always connected to family, friends, work, and a world full of information. For the third year, Hospitality Technology (HT) has partnered with leading Universities to produce the Customer Engagement Technology Study. Through surveying hotel and restaurant executives, HT is able to chronicle the trends associated with customer engagement technologies (CETs) — including installation rates and the nuances of their use — to help hospitality providers make smart technology choices. The results of this research are segmented into two distinct reports for the hotel and restaurant industries. The analysis includes current installation rates (2014) and compares them to 2013 rates to show year-over-year growth. Additional insights include: implementation plans for 2015; contextual details on CETs, for example, what features are available on their mobile websites and mobile apps, how they're managing social media, and how they measure the return on their investments.

LIVE EVENTS

2014 Restaurant Executive Summit
2015 Multi-Unit Restaurant Technology Conference