MOBILITY

How to Maximize Your Wireless Network

7/13/2010
The Westin Boston Waterfront's director of information technology retells the process that his hotel went through to provide its guests with unparalleled wireless service. Learn the inside story on their virtualized wireless LAN deployment.

PCI Roadmap: Smoothie King's Top Network Security Tips

7/6/2010
As hackers continue to take advantage of unsuspecting restaurant operators, the need for security measures and PCI compliance becomes ever more important. Smoothie King's IT business solutions analyst, Russell Dardenne, offers three data security strategies.
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2014 Customer Engagement Technology Study

8/6/2014
Today's consumer has become dependent on technology to communicate and the hospitality industry has found itself forced to adapt to these increasing demands for constant and customized interaction. They're accustomed to a digital lifestyle — always connected to family, friends, work, and a world full of information. For the third year, Hospitality Technology (HT) has partnered with leading Universities to produce the Customer Engagement Technology Study. Through surveying hotel and restaurant executives, HT is able to chronicle the trends associated with customer engagement technologies (CETs) — including installation rates and the nuances of their use — to help hospitality providers make smart technology choices. The results of this research are segmented into two distinct reports for the hotel and restaurant industries. The analysis includes current installation rates (2014) and compares them to 2013 rates to show year-over-year growth. Additional insights include: implementation plans for 2015; contextual details on CETs, for example, what features are available on their mobile websites and mobile apps, how they're managing social media, and how they measure the return on their investments.

LIVE EVENTS

2014 Restaurant Executive Summit
2015 Multi-Unit Restaurant Technology Conference