The hospitality industry is being redefined by the bounty of online resources at customers' disposal. Operators need to harness the vast amount of information that is being pumped through these virtual channels to discover what potential guests deem valuable in order to build a customer base and increase repeat business.
NRA commends policymakers for the swipe-fee vote at its first anniversary, but reminds of the need for more competitiveness in fees as payment options increase.
Texas Western uses cloud BI to automate data gathering, analysis and reporting for 53 hotels.
This past April, Hospitality Technology magazine announced the winners of the 2012 Hotel Visionary Awards at the Hotel Technology Forum. Four forward-thinking hotels were awarded the honor in two categories: Infrastructure Innovator and Guest-Facing Innovator. This year's honorees are Flamingo Las Vegas, Gaylord Entertainment, Hilton Worldwide and La Quinta Inns & Suites. The executives behind the technology initiatives share the award-winning hotels' stories.
As hospitality industry operators collect information from an increasing number of touch points, the Federal Trade Commission is calling on companies to self-regulate use of customer data in order to protect privacy.
Mobile apps, wage monitoring and business intelligence tools are changing the way operators manage workforces. From employee portals and performance tracking to mobile timecards and productivity analysis, today's systems are providing more options for operators to manage labor at a much deeper level.
The Richmond Hotel sees a 20 percent increase in occupancy using buuteeq digital marketing system.
iPads, iPhones and mobile devices are revolutionizing the hospitality industry. Hotel executives discuss the benefits of implementing mobile technologies to give workers greater capability to better serve guests and meet expectations at service levels.
New functionality leads to easier, faster and more secure payment transactions.
The PCI Security Standards Council has released a customized fact sheet offering tips for leveraging PCI Standards to securely accept mobile payments via smartphone or tablet.