MOBILITY

Pizza Hut: Being a "Mayor" Has Its Perks

8/10/2010
In an effort to bump store traffic, Pizza Hut is launching a national promotion that rewards Foursquare "Mayors" with a free single order of breadsticks with the purchase of a large pizza.

Making the Grade

8/10/2010
A consumer satisfaction survey conducted by the University of Delaware reveals the top attributes meeting guests' expectations, and the areas that are in need of improvement.

Calif. Coffee Shops Pull the Plug on Wi-Fi Freeloaders

8/9/2010
In an effort to discourage Wi-Fi freeloaders who are a drain on their bottom lines, a number of California-based coffee shops are flipping their Wi-Fi switches permanently to the off position, writes Jessica Guynn of the Los Angeles Times.
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2014 Customer Engagement Technology Study

8/6/2014
Today's consumer has become dependent on technology to communicate and the hospitality industry has found itself forced to adapt to these increasing demands for constant and customized interaction. They're accustomed to a digital lifestyle — always connected to family, friends, work, and a world full of information. For the third year, Hospitality Technology (HT) has partnered with leading Universities to produce the Customer Engagement Technology Study. Through surveying hotel and restaurant executives, HT is able to chronicle the trends associated with customer engagement technologies (CETs) — including installation rates and the nuances of their use — to help hospitality providers make smart technology choices. The results of this research are segmented into two distinct reports for the hotel and restaurant industries. The analysis includes current installation rates (2014) and compares them to 2013 rates to show year-over-year growth. Additional insights include: implementation plans for 2015; contextual details on CETs, for example, what features are available on their mobile websites and mobile apps, how they're managing social media, and how they measure the return on their investments.

LIVE EVENTS

2014 Restaurant Executive Summit
2015 Multi-Unit Restaurant Technology Conference