MOBILITY

Omni Carves out Innovative Luxury Niche with Technology

10/8/2010
In taking home J.D. Power and Associates' top honors in guest satisfaction in 2010, the 45-unit Omni Hotels & Resorts is solidifying its place as a leader in the upscale pack. Richard Tudgay, Omni's VP of technology, reveals how technology has helped the hotel chain make a name for itself in this competitive segment, and even carve out its own unique niche: "innovative luxury."

The End of Credit Card Dominance?

9/24/2010
Will U.S. customers embrace the chance to make purchases with a swipe of their smartphones? A recent article from the Wharton School of the University of Pennsylvania brings the future of mobile payment into the spotlight.

FTC Testifies on Data Security Legislation

9/23/2010
The Federal Trade Commission told a Senate Subcommittee that it supports proposed legislation that would require companies to use reasonable data security policies and procedures, and require those companies to notify consumers when there is a security breach.

Foursquare Spills Over into Digital Signage

9/22/2010
A new widget enables businesses to recognize and reward Foursquare users in real-time by showing custom Foursquare content on digital displays inside their venues.

Holiday Inn Express Finds Cure to Tech Integration Headache

9/7/2010
For many hoteliers, getting up to speed technologically means buying hardware and software from multiple vendors and then hoping that it all connects and stays functional. The Holiday Inn Express and Suites Camp Creek in Atlanta, GA is trying a different approach.
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2014 Customer Engagement Technology Study

8/6/2014
Today's consumer has become dependent on technology to communicate and the hospitality industry has found itself forced to adapt to these increasing demands for constant and customized interaction. They're accustomed to a digital lifestyle — always connected to family, friends, work, and a world full of information. For the third year, Hospitality Technology (HT) has partnered with leading Universities to produce the Customer Engagement Technology Study. Through surveying hotel and restaurant executives, HT is able to chronicle the trends associated with customer engagement technologies (CETs) — including installation rates and the nuances of their use — to help hospitality providers make smart technology choices. The results of this research are segmented into two distinct reports for the hotel and restaurant industries. The analysis includes current installation rates (2014) and compares them to 2013 rates to show year-over-year growth. Additional insights include: implementation plans for 2015; contextual details on CETs, for example, what features are available on their mobile websites and mobile apps, how they're managing social media, and how they measure the return on their investments.

LIVE EVENTS

2014 Restaurant Executive Summit
2015 Multi-Unit Restaurant Technology Conference