Mobile access to information and transactions has already had a game-changing impact on hospitality, and we've only seen the tip of the iceberg. With explosive growth in both customer-facing and employee-facing applications, mobile tools are allowing hotels and restaurants to streamline operations and improve performance on the back-end, and better engage guests and drive revenue through the front of the house. In this special report, HT puts a spotlight on new mobile solutions, detailing the special features, unique functionality, and differentiating capabilities of each.
The National Restaurant Association has reiterated its position that the proposed settlement over swipe fees is bad for restaurants.
Providing high-performance connectivity to thousands of televisions and guest devices led Nickelodeon Resort to implement PowerCloud systems.
The Scarecrow is a new game and animated short that warns about the ills of industrial food production.
Vendors hope to make smartphones the universal choice for payments, making NFC-enabled handsets a hot commodity.
Between the adoption of smart phones and the upcoming overhaul to U.S. credit cards (moving from magstripe to CHIP), merchants can expect to see a significant amount of innovation from POS and payment vendors. MICROS, for one, recently announced a global integration initiative with PayPal’s mobile payment options. And for tableside payment, Canada-based Eigen Development is showcasing its MiraPOS that reduces PCI scope and is EMV capable. Get the full details on these two solutions in this month’s Payment Tech Profile.
Multiple MICROS hospitality and retail POS platforms used in hundreds of thousands of merchant locations around the world will soon offer the ability to seamlessly work with the PayPal mobile application.
Expedia Survey reveals that ease of planning and making reservations for last minute trips has led to increased bookings.
The evolution of customer engagement technologies is leading to deeper and more meaningful connections with guests, and hospitality operators are hoping -- ultimately – to increased sales. Last year's first ever Customer Engagement Technology Study proved the importance of CETs in the industry. This year, the study was repeated to learn how the segment has changed and how CETs are contributing to guest loyalty, differentiation, competitive advantage and bottom line. Insights were culled from execs who collectively oversee 81,748 restaurant units and 5,705 hotels worldwide across all market segments, resulting in 143 finding on how operators are engaging guests.
The POS has become a central hub for sales, employee training and tracking, loyalty, guest data and much more. With all those components, deciding upon a POS vendor and strategy are major talking points for restaurant insiders. HT asked a panel of execs to identify important trends and best practices, as well as share what they are looking for in next-generation POS systems. Their responses shed some light on where the industry is – or should be – heading in terms of future-proofing the POS.