Hospitality Technology magazine's 2014 Customer Engagement Technology Study reveals that use of CETs is on the rise despite complexity to measure and manage initiatives.
As mobile keys continue to gain ground, hoteliers are engaging further functionalities of locking technologies to streamline and personalize customer service. In addition to line-busting capabilities, the latest generation of locks can provide hoteliers with valuable insights and provide competitive advantage.
Retail Data Systems deploys end to end encryption and tokenization with EMV ready devices on the NCR Aloha POS, using First Data Corporation’s security solution TransArmor.
Company formerly known as Isis Wallet announces new brand and logo.
RFID wristbands improve the guest experience and help boost revenue through seamless purchase experience.
PassMarket teams with NCR Silver Connect to deliver complete mobile shopping experience.
FreedomPay has announced a fully-functional PCI-certified platform that provides breach protection.
Amazon debuts a credit card processing device and mobile app to help small business owners accept payment through mobile devices.
The same digital technologies that enable freedom-of-choice can be used to build lucrative guest loyalty. NCR's Sherry Shirah, director of consumer engagement solutions, offers guidance into how the same technologies that empower consumers – mobile, social and location-based – can also help restaurants build loyalty. Sponsored.
Privacy and security are hot issues these days, fueled by high-profile data breaches affecting companies like Target, and closer to home, Wyndham Worldwide. Hotels are seeking ways to bolster privacy policies with scanning and monitoring procedures. Technology plays a part, but can only be effective when coupled with rigorous training and transparent guest communication.