Hoteliers can learn from tech giants, such as Steve Jobs, about how to be product and service pioneers.
HT's annual Lodging Technology Study reveals the trends, challenges, and priorities of hoteliers across a range of topics, including budgets and business drivers, in-room tech priorities, property management and back-of-house, and front-of-house tech. The findings from this research reveal both priority and satisfaction levels, exposing where technology performance is and is not meeting the needs of operators.
As smartphones and tablets become more ubiquitous, the likelihood of guests not having one of these devices is slim. Hotel operators must consider options to cater to a generation of guests that are accustomed to using mobile devices to do everything, including any and all guestroom functions.
New POS software allows patrons to use mobile devices to order and pay.
Visa information product provides powerful online fraud detection while minimizing friction for eCommerce transactions.
Signal boosters help hoteliers provide consistent cell phone reception to guests.
Quadriga has launched the Personal Media Network, which was recently awarded the prestigious Equip Innov Award for the most innovative product in the technology category at this year’s Equip Hotel Industry Conference and Exhibition in Paris.
The iPhone 5 allows hotel guests to check in and access rooms.
Survey reveals that consumers are increasingly open to exploring new restaurant technologies with tablet and self-pay leading the way.
Embracing the mobile revolution should start with operators tackling these key components to stay ahead of the curve.