Mobility in Hospitality

Mobile access to information and transactions has already had a game-changing impact on hospitality, and we've only seen the tip of the iceberg. With explosive growth in both customer-facing and employee-facing applications, mobile tools are allowing hotels and restaurants to streamline operations and improve performance on the back-end, and better engage guests and drive revenue through the front of the house. In this special report, HT puts a spotlight on new mobile solutions, detailing the special features, unique functionality, and differentiating capabilities of each.

Payment Tech Profile

Between the adoption of smart phones and the upcoming overhaul to U.S. credit cards (moving from magstripe to CHIP), merchants can expect to see a significant amount of innovation from POS and payment vendors. MICROS, for one, recently announced a global integration initiative with PayPal’s mobile payment options. And for tableside payment, Canada-based Eigen Development is showcasing its MiraPOS that reduces PCI scope and is EMV capable. Get the full details on these two solutions in this month’s Payment Tech Profile.

143 Findings on How Your Competitors are Engaging Guests: 2013 Customer Engagement Tech Study

The evolution of customer engagement technologies is leading to deeper and more meaningful connections with guests, and hospitality operators are hoping -- ultimately – to increased sales. Last year's first ever Customer Engagement Technology Study proved the importance of CETs in the industry. This year, the study was repeated to learn how the segment has changed and how CETs are contributing to guest loyalty, differentiation, competitive advantage and bottom line. Insights were culled from execs who collectively oversee 81,748 restaurant units and 5,705 hotels worldwide across all market segments, resulting in 143 finding on how operators are engaging guests.
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Winning the Business of Repeat Customers

HT gets input from Task Retail Technologies and Paytronix about how technology can be used to engender loyalty, and how brands can better manage loyalty data.


2016 Multi-Unit Restaurant Technology Conference
2016 Hotel Technology Forum