MOBILITY

Feds Offer Best Practices for Customer Privacy

6/8/2012
As hospitality industry operators collect information from an increasing number of touch points, the Federal Trade Commission is calling on companies to self-regulate use of customer data in order to protect privacy.

2012 Hotel Visionary Award Winners

6/8/2012
This past April, Hospitality Technology magazine announced the winners of the 2012 Hotel Visionary Awards at the Hotel Technology Forum. Four forward-thinking hotels were awarded the honor in two categories: Infrastructure Innovator and Guest-Facing Innovator. This year's honorees are Flamingo Las Vegas, Gaylord Entertainment, Hilton Worldwide and La Quinta Inns & Suites. The executives behind the technology initiatives share the award-winning hotels' stories.

The Next Level of Labor

6/8/2012
Mobile apps, wage monitoring and business intelligence tools are changing the way operators manage workforces. From employee portals and performance tracking to mobile timecards and productivity analysis, today's systems are providing more options for operators to manage labor at a much deeper level.

HTF Roundtable: Empowering the Workforce with Mobile Tech

5/28/2012
iPads, iPhones and mobile devices are revolutionizing the hospitality industry. Hotel executives discuss the benefits of implementing mobile technologies to give workers greater capability to better serve guests and meet expectations at service levels.

PCI Council Releases Tip Sheet for Tablet POS

5/16/2012
The PCI Security Standards Council has released a customized fact sheet offering tips for leveraging PCI Standards to securely accept mobile payments via smartphone or tablet.

Property Management Goes Mobile

5/10/2012
Hoteliers are craving mobility in property management systems to enhance and streamline daily operations, but developing the technology requires diligence from both operators and tech providers.
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2014 Customer Engagement Technology Study

8/6/2014
Today's consumer has become dependent on technology to communicate and the hospitality industry has found itself forced to adapt to these increasing demands for constant and customized interaction. They're accustomed to a digital lifestyle — always connected to family, friends, work, and a world full of information. For the third year, Hospitality Technology (HT) has partnered with leading Universities to produce the Customer Engagement Technology Study. Through surveying hotel and restaurant executives, HT is able to chronicle the trends associated with customer engagement technologies (CETs) — including installation rates and the nuances of their use — to help hospitality providers make smart technology choices. The results of this research are segmented into two distinct reports for the hotel and restaurant industries. The analysis includes current installation rates (2014) and compares them to 2013 rates to show year-over-year growth. Additional insights include: implementation plans for 2015; contextual details on CETs, for example, what features are available on their mobile websites and mobile apps, how they're managing social media, and how they measure the return on their investments.

LIVE EVENTS

2014 Restaurant Executive Summit
2015 Multi-Unit Restaurant Technology Conference