MOBILITY

You Have Loss Prevention Tech, but is it Optimized?

8/7/2012
From fingerprint scans to integrated video, the latest loss prevention technology can dramatically reduce restaurant employee theft and shrink costs as long as owners implement it correctly and utilize it on a daily basis.

6 Property Management Predictions that May Impact Your Next Buy

8/7/2012
As hoteliers continue to seek increased capabilities and customization, the property management system carries much of the burden in determining the success of seamlessly-run operations. Hospitality Technology magazine examines six key trends influencing PMS technology development and CIOs' buying decisions.

Tips for Building Value for Online Customers

6/18/2012
The hospitality industry is being redefined by the bounty of online resources at customers' disposal. Operators need to harness the vast amount of information that is being pumped through these virtual channels to discover what potential guests deem valuable in order to build a customer base and increase repeat business.

NRA Calls for Transparency in Swipe Fees

6/12/2012
NRA commends policymakers for the swipe-fee vote at its first anniversary, but reminds of the need for more competitiveness in fees as payment options increase.

Feds Offer Best Practices for Customer Privacy

6/8/2012
As hospitality industry operators collect information from an increasing number of touch points, the Federal Trade Commission is calling on companies to self-regulate use of customer data in order to protect privacy.
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2014 Customer Engagement Technology Study

8/6/2014
Today's consumer has become dependent on technology to communicate and the hospitality industry has found itself forced to adapt to these increasing demands for constant and customized interaction. They're accustomed to a digital lifestyle — always connected to family, friends, work, and a world full of information. For the third year, Hospitality Technology (HT) has partnered with leading Universities to produce the Customer Engagement Technology Study. Through surveying hotel and restaurant executives, HT is able to chronicle the trends associated with customer engagement technologies (CETs) — including installation rates and the nuances of their use — to help hospitality providers make smart technology choices. The results of this research are segmented into two distinct reports for the hotel and restaurant industries. The analysis includes current installation rates (2014) and compares them to 2013 rates to show year-over-year growth. Additional insights include: implementation plans for 2015; contextual details on CETs, for example, what features are available on their mobile websites and mobile apps, how they're managing social media, and how they measure the return on their investments.

LIVE EVENTS

2014 Restaurant Executive Summit
2015 Multi-Unit Restaurant Technology Conference