The same digital technologies that enable freedom-of-choice can be used to build lucrative guest loyalty. NCR's Sherry Shirah, director of consumer engagement solutions, offers guidance into how the same technologies that empower consumers – mobile, social and location-based – can also help restaurants build loyalty. Sponsored.
Privacy and security are hot issues these days, fueled by high-profile data breaches affecting companies like Target, and closer to home, Wyndham Worldwide. Hotels are seeking ways to bolster privacy policies with scanning and monitoring procedures. Technology plays a part, but can only be effective when coupled with rigorous training and transparent guest communication.
New Courtyard by Marriott teams with Guest-tek to let guests control and share personal content to the in-room television through smartphones.
Certification covers testing to confirm compliance of NFC-enabled mobile devices.
La Quinta has teamed with Ruckus Wireless to ensure consistent and quality coverage to guests.
The Mook Group App from candylabs automatically detects when a guest is in the restaurant and adds rewards points to their loyalty account.
Sandman Hotel Group becomes first Canadian hospitality company taking Bitcoin as a form of payment.
Mercury StoreCard helps to level the playing field for local merchants.
The Keynote Lodging Performance Index, a monthly review of major U.S. lodging and travel sites' mobile web performance, compares mobile site load times for Accor Hotels and Wyndham.
Mobile payment platform prepares to embark on a new brand.