 In This Issue
September 2011 |
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| Magazine Sections |
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| Cover Story: |
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| A Brand New Wallet for a Brave New World |
| 09/12/2011 |
| Author: Abigail A. Lorden, Editor-in-Chief |
| In May, Google marked its official entrance into the NFC-payment space with the introduction of Google Wallet. HT takes an in-depth look at this mobile payment advancement and its potential benefit to restaurants. Plus, Robert Notte, VP of IT for Jamba Juice, reveals the details behind his company's Google Wallet pilot. |
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| Platforms: |
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| Technology & Legal: Let's do Lunch |
| 09/26/2011 |
| Author: Abigail A. Lorden, Editor-in-Chief |
| A bevy of legislative issues are cropping up all over the hospitality landscape, and in many cases, will require heavy lifting from the technology department. |
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| Front Burner: |
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| The State of Self-Service in 2011 |
| 09/26/2011 |
| No longer centered around kiosks, self-service has come to encompass a wide range of products, from mobile applications and iPads to guest service portals accessed by the in-room TV, that are putting even more control into consumers' and operators' hands. |
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| Property Wide: |
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| Creative Sources of In-Room Revenue |
| 09/12/2011 |
| Author: Katie Morell, Contributing Editor |
| With profits from the in-room television and phone drying up, hotels are increasingly on the hunt for the next source of guestroom revenue. Here's how automated concierge systems, creative pricing, increased bandwidth and more can help to fill the gap. |
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| Speed & Service: |
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| Build a Better App: 6 Tips |
| 09/12/2011 |
| Author: Christina Volpe, Associate Editor |
| What sets a good mobile application apart from the rest? Hotel executives share their advice for creating a better app, from customer research and developer selection advice all the way down to interface design. |
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| Intelligent Biz: |
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| Taming the Wild West of Executives' Mobile Devices |
| 09/26/2011 |
| Author: Lisa Terry, Contributing Editor |
| As employees increasing want to use their personal mobile devices for business, operators and vendors alike are racing to put security measures in place to protect corporate data in-motion. HT reveals the five most commonly held best practices for securing executive' mobile devices. |
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| Last Words: |
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| Feds Release Labor App |
| 09/12/2011 |
| Author: Cihan Cobanoglu, Ph.D., CHTP |
| Workers' new payment-tracking application reminds hotels and restaurants that accurate labor management is a top priority. |
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| Vantage Point: |
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| RFID: Hospitality's Untapped Tool |
| 09/26/2011 |
| Author: Glenn Withiam, Director of Publications, Cornell Center for Hospitality Research |
| From inventory management to luggage tagging, the potential uses for RFID in hotels and restaurants are limited only by our own imagination. |
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| Feature Stories: |
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| Boy Meets Grill Meets Back-Office |
| 09/12/2011 |
| Author: Laurence Kretchmer, Co-Owner/Managing Partner, Bold Food LLC |
| Bobby Flay's Bold Food replaces manual inventory management processes to help support growth plans for a number of its restaurant concepts. |
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