September 2011

Cover Story:

A Brand New Wallet for a Brave New World

Abigail A. Lorden, Editor-in-Chief

In May, Google marked its official entrance into the NFC-payment space with the introduction of Google Wallet. HT takes an in-depth look at this mobile payment advancement and its potential benefit to restaurants. Plus, Robert Notte, VP of IT for Jamba Juice, reveals the details behind his company's Google Wallet pilot.


Technology & Legal: Let's do Lunch

Abigail A. Lorden, Editor-in-Chief

A bevy of legislative issues are cropping up all over the hospitality landscape, and in many cases, will require heavy lifting from the technology department.

Front Burner:

The State of Self-Service in 2011


No longer centered around kiosks, self-service has come to encompass a wide range of products, from mobile applications and iPads to guest service portals accessed by the in-room TV, that are putting even more control into consumers' and operators' hands.

Property Wide:

Creative Sources of In-Room Revenue

Katie Morell, Contributing Editor

With profits from the in-room television and phone drying up, hotels are increasingly on the hunt for the next source of guestroom revenue. Here's how automated concierge systems, creative pricing, increased bandwidth and more can help to fill the gap.

Speed & Service:

Build a Better App: 6 Tips

Christina Volpe, Associate Editor

What sets a good mobile application apart from the rest? Hotel executives share their advice for creating a better app, from customer research and developer selection advice all the way down to interface design.

Intelligent Biz:

Taming the Wild West of Executives' Mobile Devices

Lisa Terry, Contributing Editor

As employees increasing want to use their personal mobile devices for business, operators and vendors alike are racing to put security measures in place to protect corporate data in-motion. HT reveals the five most commonly held best practices for securing executive' mobile devices.

Last Words:

Feds Release Labor App

Cihan Cobanoglu, Ph.D., CHTP

Workers' new payment-tracking application reminds hotels and restaurants that accurate labor management is a top priority.

Vantage Point:

RFID: Hospitality's Untapped Tool

Glenn Withiam, Director of Publications, Cornell Center for Hospitality Research

From inventory management to luggage tagging, the potential uses for RFID in hotels and restaurants are limited only by our own imagination.

Feature Stories:

Boy Meets Grill Meets Back-Office

Laurence Kretchmer, Co-Owner/Managing Partner, Bold Food LLC

Bobby Flay's Bold Food replaces manual inventory management processes to help support growth plans for a number of its restaurant concepts.


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