October 2013

Cover Story:

A Future Bright With Fiber

Abigail A. Lorden, Editor-in-Chief

Mandarin Oriental Hotel Group has long been at the forefront of innovation and now the luxury hotel company's technology team is turning its attention to the next frontier of connectivity. In this exclusive Q&A with David Heckaman, the company's vice president of information technology, HT gets an inside peek at MOHG's innovation lab, a proving ground for new technologies, and the company's plans to rewire connectivity with fiber optic cabling.


Sneak Peek at MURTEC and HTF

Abigail A. Lorden, Editor-in-Chief

HT looks ahead to its exciting live events, the Multi-Unit Restaurant Technology Conference and Hotel Technology Forum. Both will boast more content than ever before with the addition of workshop sessions to further attendees' education.

Speed & Service:

Tech Helps Restaurants End the Painful Wait

Jennifer Goforth Gregory, Contributing Editor

Mobile-based waitlist solutions are helping restaurants streamline the waitlist and reservation process. A variety of new technologies are taking hostess stands into the 21st century. New functionalities include text messages being sent to guests or guest names and party sizes being typed directly into an application on a tablet.

Intelligent Biz:

Restaurants Tap Tech to Prep for Healthcare Reform

Tammy Mastroberte, Contributing Editor

With healthcare reform looming, restaurant operators are finding that workforce management solutions can help them prepare for the changes that could impact operations and the bottom line.

Vantage Point:

Navigating the Bandwidth Boom

Trevor Warner, President & Founder, Warner Consulting Group

Guests are expecting, and demanding, more connectivity than ever before. Here are some best practices for meeting and exceeding guests' bandwidth needs.

Executive Insight:

Hotel Management Tech Evolves: One-on-One with SkyTouch


The technology behind hotel management is evolving to become more cloud-based, more flexible, and integrated. SkyTouch Technology has released the SkyTouch Hotel OS, a property and rate management solution that draws on the award-winning choiceADVANTAGE PMS platform for handling reservations, guest stays and rates on any device with an Internet connection. Ric Leutwyler, CEO, SkyTouch, shares his views on how the latest PMS technology can meet hoteliers' evolving needs.

Sponsored Case Study:

POS System Helps The Broadmoor Resort Deliver Five-Star Service with Robust Power


Agilysys and Toshiba Global Commerce Solutions enable a resort to offer transactions at a rapid pace, without sacrificing white glove personalization. With 700 rooms and a five-star restaurant, The Broadmoor utilizes the Agilysys InfoGenesis POS software solution running on Toshiba Global Commerce Solutions POS hardware to handle the property's diverse POS operations, which range from golf course beverage carts and poolside service to casual and high-end dining.


Mobility in Hospitality


Mobile access to information and transactions has already had a game-changing impact on hospitality, and we've only seen the tip of the iceberg. With explosive growth in both customer-facing and employee-facing applications, mobile tools are allowing hotels and restaurants to streamline operations and improve performance on the back-end, and better engage guests and drive revenue through the front of the house. In this special report, HT puts a spotlight on new mobile solutions, detailing the special features, unique functionality, and differentiating capabilities of each.


2017 Multi-Unit Restaurant Technology Executive Summit