 In This Issue
October 2011 |
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| Magazine Sections |
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| Cover Story: |
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| Culture of eCollaboration |
| 10/10/2011 |
| Author: By Abigail A. Lorden, Editor-in-Chief |
| The digital revolution is creating an imperative for technology and marketing departments to collaborate in new ways. Early on, the e-commerce and technology teams at Marriott International recognized this need, enabling them to reinvent marriott.com into award-winning platform. Get the inside story in this exclusive Q&A. |
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| Platforms: |
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| Customer Growth Priority Number One |
| 10/14/2011 |
| Author: By Abigail A. Lorden, Editor-in-Chief |
| Insights from the 2011 Restaurant Executive Summit show that businesses are most focused on attracting new customers. Social media, they believe, will be a top factor in bringing them to their doors. |
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| Front Burner: |
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| Food Trucks as a New Revenue Stream? |
| 10/14/2011 |
| Data from the NRA reveals that food trucks have the potential to expand restaurants' operations and presence, as the majority of customers say that they would visit a food truck run by their favorite restaurant. |
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| Point of Service: |
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| POS in the Cloud |
| 10/14/2011 |
| Author: By Tammy Mastroberte, Contributing Editor |
| As more and more technologies are finding their way into the cloud, the point-of-sale is one that is not to be left behind. Industry experts, as well as operators who have taken the plunge, reveal what cloud-based POS systems are on their way to becoming the norm rather than the exception. |
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| Speed & Service: |
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| See it, Hear it, Time It |
| 10/14/2011 |
| Author: By Katie Morell, Contributing Editor |
| From digital menu boards, to headphones, to timers, a variety of technologies are helping QSR operators to improve speed and service at the drive-thru. HT takes a look at some of the latest drive-thru technology advancements, and looks ahead at possible next-generation applications. |
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| Intelligent Biz: |
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| What's in your Website? |
| 10/14/2011 |
| Author: By Lin Grensing-Pophal, Contributing Editor |
| As mobility pushes websites into the 3.0 generation, HT has best practices for showcasing your brand and converting customers.
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| Killer Apps: |
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| Temp Control at Half the Cost |
| 10/14/2011 |
| Author: By Debra Walsh, General Manager, Hawthorn Suites by Wyndham (Cedar Rapids, Iowa) |
| Guestroom energy management pilot helps one Hawthorne Suites location to garner 40 to 48 percent in energy savings without sacrificing guest comfort. |
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| Last Words: |
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| Social Media Policy: a Hospitality Must-Have |
| 10/14/2011 |
| Author: By Cihan Cobanoglu, Ph.D., CHTP |
| Technology evolution teaches us that social media will keep growing and can't be ignored |
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| Vantage Point: |
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| Beware the Star Rating |
| 10/05/2011 |
| Author: Glenn Withiam, Director of Publications, Cornell Center for Hospitality Research |
| Do online customer reviews paint an accurate portrait of your hotel's performance? A Cornell University study revels that all may not be as it appears. |
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| Sponsored Case Study: |
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| Millers Ale House Turns up Volume & Quality with ConnectSmart |
| 10/03/2011 |
| Miller's Ale House, with 54 locations across the southeast, is investing in powerful technology from QSR Automations to streamline its kitchen. The tool has enabled timing and tracking across its large, 8-operation kitchen environment. |
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| Supplement/Report: |
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| PCI in Hospitality |
| 10/13/2011 |
| As technologies and compliance standards evolve, hospitality and retail associations clamor for a long-term solution. Plus, insight into PCI in the cloud, hot technologies and more. |
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How the Most Efficient Restaurants Keep Hostess, Kitchen and POS in Lock-Step
5/10/2012
ConnectSmart solutions from QSR Automations ensure the highest level of profit and productivity through smooth kitchen operations, order accuracy, and efficient seating. By putting servers, hosts, managers and kitchen staff in constant contact, ConnectSmart capitalizes on every transaction, reservation and up-to-the-minute change, to ensure that every guest has a memorable and positive experience.
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2012 Back Office Showcase
4/5/2012
With reports piling up, lengthy wait times, inefficient labor costs, and food spoilage all translating to lost profits, restaurants need back office technologies in order to be successful. Operators are looking for systems to streamline the back-of-house. HT's 2012 Back Office Showcase offers insights into the latest technologies that will ultimately provide control and improve margins.
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Successful Hotels in 2020: Five Must-Have Characteristics
12/16/2010 11:00:00 AM (EST)
Moderator:
>>Abby Lorden, Editor-in-Chief, Hospitality Technology
Panelists:
>>John Bollen, VP of IT Strategy and Business Engagement, MGM Mirage/CityCenter
>>Rohit Talwar, CEO, Fast Future Research
>>Stephen Puente, Manager of Business Development, Amadeus Americas
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