PAST ISSUE

November-December 2016


Platforms:

Data as Differentiator

12/20/2016
Dorothy Creamer, Editor

Analyzing data is becoming ever more vital for the hospitality industry; this month's issue of HT calls out the conundrum and highlights solutions. HT's editor, Dorothy Creamer, discusses how data will be the differentiator in this new era of service and customer experience.

Intelligent Biz:

Decoding Social Data

12/20/2016
Tammy Mastroberte, Contributing Editor

Monitoring and responding to customers on social media is key to brand success, and could offer companies detailed data and actionable insights for growth

Vantage Point:

Marriott Guests Shape Future Hotel Experience

12/20/2016
Matthew Carroll, vice president of global brand management, Marriott Hotels

If you want to define the future of hospitality, you have to constantly find ways to stay ahead of trends and anticipate consumer needs. Matthew Carroll, vice president of global brand management at Marriott Hotels, discusses the company's "Live Beta" hotel concept where guests can test the newest service concepts first-hand and give feedback in real-time.
 

Sponsored Case Study:

POS Reduces Labor & Support Needs

12/20/2016

Since implementing Revention's POS system, Brodersen Management has sped up service and reduced employee frustration. Sponsored.

HTNG Checks In:

Hotels Helping to Reinvent the CRM

12/20/2016
Lisa Terry, Contributing Editor

A new HTNG workgroup is developing a CRM model that will serve as a principal repository at the center of a hotel's IT architecture, where all business applications can access it