November-December 2013

Cover Story:

2014 POS Software Trends

Dorothy Creamer, Managing Editor

Hospitality Technology's annual POS Software Trends Report polls restaurant operators about the major business drivers influencing point of sale technology, and asks them about the functionality they'll be shopping for in their next POS upgrade. Plus the POS software vendor community reveals their 2014 plans. This year's results overwhelmingly indicate that restaurant operators and suppliers alike are focusing on mobile POS strategies, and are looking to add everything from mobile payment to tablet-based ordering to their repertoires.


Data So Big, it Needs its Own Report

Abigail A. Lorden, Editor-in-Chief

HT dives deep into data with publication of the 4th Annual Lodging Technology Study and the Point of Sale Software Trends Report.

Property Wide:

Saving TVs from Becoming a Casualty of the Mobile Boom

Jennifer Goforth Gregory, Contributing Editor

Hoteliers find fresh ways to utilize guest room televisions to make them useful for a content-carrying public. The next generation of guest room TVs is focused on enhancing the entertainment that the guest already owns.

Speed & Service:

8 Tips for Social CRM Success

Tammy Mastroberte, Contributing Editor

Customers' social habits are changing so rapidly, operators need tech tools to help manage online reputations. Having a cogent and cohesive customer relations management strategy is vital to success. Here operators offer a few of their best practices for social CRM.

Intelligent Biz:

Tech that Raises Kitchen I.Q. and ROI

Lin Grensing-Pophal, Contributing Editor

Smart kitchen software is revolutionizing the way many restaurants do business. The latest solutions help to streamline front- to back-of-house operations while reducing costs and labor.

HT Events:

Speedy Innovators Take Risks and Succeed

Dorothy Creamer, Managing Editor

Restaurant operators and technology providers gathered at the 2013 Restaurant Executive Summit to share insights and growth strategies under the theme "Foodservice Innovation: The Fast Eat the Slow".

Executive Insight:

Tips on Navigating New POS Installs


Advancements in point of sale technology are coming rapidly and restaurants are eager to take advantage of new capabilities. According to HT's Restaurant Technology Study, they earmark the largest portion of their IT budgets to POS. With so many new options, choosing the right solution and managing the rollout can be challenging. Heidi Nagy, general manager and Terry Connorton, business unit manager, for Spartan Computer Services, share insights into how to choose a POS provider and manage implementation

Sponsored Case Study:

Integrated Point of Sale Brings Peak Performance to Vail Resorts


Sprawling ski resort turns to Agilysys and Toshiba for a POS solution that delivers a service advantage in a demanding environment. Technology is helping Vail manage its diversity and growth, in particular through the use of a single, integrated point-of-sale (POS) system that allows the company to easily bring new properties online while still offering uninterrupted service to guests.


2014 Lodging Technology Study


Annual study provides insights into the budgets, business objectives, and investment trends in hotel IT.


2017 Multi-Unit Restaurant Technology Executive Summit