PAST ISSUE

November-December 2012


Cover Story:

POS Software Trends 2013

12/11/2012
Abigail A. Lorden, Editor-in-Chief / Dorothy Creamer, Managing Editor

HT reports on the ever-changing POS landscape, covering everything that will impact the point-of-sale in 2013. Leading point-of-sale software developers recap the advancements they've made to their platforms this year and share their innovation plans for 2013. Plus, HT reveals the results of the POS Reader Survey for in-demand features and purchasing plans.

Platforms:

Guest Room Tech Tops Investment Priorities as Locking Hack Makes Headlines

12/11/2012
Abigail A. Lorden, Editor-in-Chief

News of a potential security flaw in Onity locks drew attention to guest room technology and locking tech in particular. HT's 2013 Lodging Technology Study reveals the areas where hoteliers are planning to focus in the coming year, with 35 percent planning to upgrade locking systems.

Front Burner:

Best Practices for Social & Mobile Strategies Yield Loyalty

12/11/2012
Jungsun (Sunny) Kim, Ph.D / Daniel J. Connolly, Ph.D.

The results of HT's 2012 Customer Engagement Technology Study show that restaurants are experimenting with mobile tech to create innovative marketing programs to engage customers. Building a strong social and mobile strategy with these suggestions will help restaurants to foster loyalty and ultimately drive business.

Point of Service:

POS Software Trends 2013

12/11/2012
Abigail A. Lorden, Editor-in-Chief / Dorothy Creamer, Managing Editor

HT reports on the ever-changing POS landscape, covering everything that will impact the point-of-sale in 2013. Leading point-of-sale software developers recap the advancements they've made to their platforms this year and share their innovation plans for 2013. Plus, HT reveals the results of the POS Reader Survey for in-demand features and purchasing plans.

The Shift to EMV Brings Greater Payment Security and Confusion

12/11/2012
Jim Romeo, Contributing Editor

Understanding the changes in payment security and processes is a daunting task for many operations, but smaller merchants and franchises are finding it particularly daunting. Third party providers are being employed to keep transactions flowing properly and to ensure that PCI requirements are being met.

Property Wide:

Smartphones on Track to Become Room Control Devices

12/11/2012
Tammy Mastroberte, Contributing Editor

As smartphones and tablets become more ubiquitous, the likelihood of guests not having one of these devices is slim. Hotel operators must consider options to cater to a generation of guests that are accustomed to using mobile devices to do everything, including any and all guestroom functions.

Point of Sale:

POS Software Trends 2013

12/11/2012
Abigail A. Lorden, Editor-in-Chief / Dorothy Creamer, Managing Editor

HT reports on the ever-changing POS landscape, covering everything that will impact the point-of-sale in 2013. Leading point-of-sale software developers recap the advancements they've made to their platforms this year and share their innovation plans for 2013. Plus, HT reveals the results of the POS Reader Survey for in-demand features and purchasing plans.

The Shift to EMV Brings Greater Payment Security and Confusion

12/11/2012
Jim Romeo, Contributing Editor

Understanding the changes in payment security and processes is a daunting task for many operations, but smaller merchants and franchises are finding it particularly daunting. Third party providers are being employed to keep transactions flowing properly and to ensure that PCI requirements are being met.

Feature Stories:

Digital Signage Connects Guests Across 28 Acres

12/11/2012
Gina Petrone, marketing communications coordinator, Hotel del Coronado

The Hotel del Coronado overcomes size challenges in an expansive digital signage upgrade, improving communication and wayfinding across the sprawling property.

Supplement/Report:

2013 Lodging Technology Study

12/11/2012

HT's annual Lodging Technology Study reveals the trends, challenges, and priorities of hoteliers across a range of topics, including budgets and business drivers, in-room tech priorities, property management and back-of-house, and front-of-house tech. The findings from this research reveal both priority and satisfaction levels, exposing where technology performance is and is not meeting the needs of operators.

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