November-December 2006

Cover Story:

Family Matters

Abigail A. Lorden
  • Editor
  • Buca di Beppo combats restaurant industry workforce shortages by regarding employees like family.


    Dining out in Paris

    Abigail A. Lorden

    If dining out in New York were anything like dining out in Paris, residents of the Big Apple -- or much of the U.S., for that matter -- would be forced to take a moment, even just a millisecond, to slow down and actually chew their food.

    Front Burner:

    Embassy Suites Installs Self-Service Kiosks


    Embassy Suites Hotels has announced the launch of its 20/10 brand evolution program with the completion of EmbassyDirect registration kiosks.

    U.S. Hotel Telephone Revenues Declined 16 Percent Since 2000


    PricewaterhouseCoopers research, supplemented by Smith Travel Research (STR) and Cellular Telecommunications and Internet Association (CTIA) data, indicates that telecommunications revenue in hotels has declined an average of 16 percent since its peak in 2000.

    Point of Service:

    Now and Later of Restaurant POS

    William Atkinson • Contributing Editor

    These days, more and more restaurants are taking advantage of point-of-service (POS) technology, replacing cash registers with fully integrated, PC-based systems. In many cases, the technology is staying well ahead of customer demand, as most users report they are utilizing only a percentage of the available features, but talk excitedly about moving forward in the future with the introduction of several of the additional features being offered by providers.

    Speed Solutions:

    Riding the cutting edge of payments

    Lisa Terry • Contributing Editor

    In a few short years, payment options such as debit cards have gone from foreign to familiar to U.S. consumers. That's why it's important for hospitality operators to keep up with -- and even try to get a jump on -- innovative payment technologies as they emerge.

    In-Room Advantage:

    Locking Good

    Chitra Sethi • Associate Editor

    Smart security meets sleek design in the latest locking systems

    Intelligent Biz:

    20/20 Vision

    Lisa Terry • Contributing Editor

    For the hospitality operator, enterprise management has often taken the form of a property management system. However, new, 21-century generations of centrally-hosted, true enterprise management applications offer even more cohesion and visibility into multiple aspects of the business. Since hospitality organizations often comprise multiple locations, EMS systems are invaluable for keeping every facet tied into a cohesive whole.

    Killer Apps:

    Golden Performance


    Service management solution helps Golden Corral monitor operations

    Vantage Point:

    Cultivating a Learning Culture

    John Linderman

    Everything is hot at GreystoneGrill -- so hot, in fact, it's cool. From the menu to the wine list to the modern decor, the restaurant has cultivated a culinary experience that tempts all five of its guests' senses. And as the 2006 recipient of the Diners' Choice Award for hottest new restaurant in Maryland by the state's restaurant association, word about Greystone's heat is spreading.

    Three S's:

    Clearly Speaking

    George Koroneos • Contributing Editor

    Hotel operators have taken a massive monetary hit from guests using their cell phones rather than their room phones to make local and long distance calls. It makes sense. Why spend up to a dollar a minute to make a call that costs pennies from a wireless provider?


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