November-December 2005

Cover Story:

Hotels Run with HSIA


The transition to a converged network has important implications for the hospitality industry. A converged network can drive down costs by eliminating the need to install and support multiple infrastructures such as HDTV, HSIA, telephone, energy management, access control, CCTV, building management, paging, minibar and life safety systems.


State of the State

Reid A. Paul, Editor-in-Chief

Sitting by the pool at The Biltmore Hotel in Coral Gables it seems as though there could be no better place to reflect on the very nature and state of hospitality.

Front Burner:

Hyatt Place Debuts Guest Room Prototype


Hyatt Place is unveiling the first prototype guest room at AmeriSuites in Scottsdale, Ariz.



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Research: November 2005


North American smart card microcontroller shipments will top 132 million units in 2005 and grow at a rapid 27.7 percent compound annual rate through 2010.

Tangerine Provides HDTV for Mandarin Oriental


Mandarin Oriental Hotel Group is rolling out Tangerine Global's High Definition Television (HDTV) programming services.

On Property:

Hear and Now

George Koroneos, Contributing Editor

These days hospitality providers are swimming in an alphabet soup of acronyms, what with guests demanding everything from Wi-Fi to DSL Internet access.

Point of Service:

Building Better Service

William Atkinson, Contributing Editor

In restaurant settings, POS systems typically handle food orders, operate as smart cash registers, and perform other mission-critical functions such as labor management, scheduling, food ordering/inventory and even accounting.

Speed Solutions:

Turning the Tables

Nicole Marie Richardson, Contributing Editor

It's a Saturday evening and it looks like everyone in town decided to eat at your restaurant. This is great for business, but why did everyone show up at the same time?

Intelligent Biz:

The Power of Time

Vicki Powers, Contributing Editor

Scheduling a hospitality workforce has become a costly nightmare, especially for those with changing service requirements.

Vantage Point:

Renewed Energy

Steve Kiesner, Guest Contributor

The nation now has a new energy bill.

Feature Stories:

Focused on Growth


At the recent Restaurant Executive Summit leaders of growth-oriented restaurants convened for a two-day conclave on strategies to continue to drive growth. While the impetus was a full-slate of sessions, bringing together leading analysts, industry leaders and colleagues, the focus of most attendees was on networking.

Money in the Bank

George Koroneos, Contributing Editor

In the hospitality industry, a hotel operator traditionally publishes a property's rates in only one currency, usually that of the host country.


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