May 2014

Cover Story:

How Wings, Beer, Sports & a Tablet are Paying Off for Buffalo Wild Wings

Abigail A. Lorden, Editor-in-Chief

By the end of 2015, order-and-pay tablets are being mounted at the table, and check settlement for all purchases will be integrated into a single transaction at all of Buffalo Wild Wings' 1,010+ locations. HT talks to Karen Bird, VP of IT, about the project, as well as evolving mobile trends in restaurant technology.


10 Years of Hotel Technology

Abigail A. Lorden, Editor-in-Chief

HT wrapped up its 10th annual Hotel Technology Forum in April. Editor-in-Chief Abigail Lorden reflects on what 10 years of hotel technology have revealed about offering great hospitality to guests.

Property Wide:

Q&A: Hotel System Integration

Dorothy Creamer, Mangaging Editor, Hospitality Technology

Combining property management with other management systems is a necessary next-step for hoteliers to achieve the level of operational efficiency and data control they are seeking. In a roundtable Q&A, HT reached out to several industry executives to find out where the industry stands on system-wide integration.

Intelligent Biz:

5 Ways to Make Workforce Tech Work for You

Jennifer Goforth Gregory, Contributing Editor

It's no mystery that in the hospitality industry, having a reliable staff that provides excellent customer service is essential for success. With payroll and benefits often being one of largest expenses for a hotel or restaurant, operators want to make sure that they are getting a good return on human resource investments. Here are five ways that a workforce management system can help owners and operators make effective staffing decisions while keeping costs under control.

HT Events:

MURTEC 2014 Recap: Restaurants on Road to 3.0 Innovation

Dorothy Creamer, Managing Editor

The 19th annual MURTEC boasted a record number of 630+ food service and technology executives on site to meet for three days of valuable networking and idea sharing. This year's program was built around the 3.0 concept: "Restaurants 3.0: Keeping Pace with Rapid Innovation." Here HT recaps just a few of the many highlights from MURTEC 2014.

Executive Insight:

CMOs Occupy a Seat at Tech Buying Table


In business there is now a clear realization that customer engagement,loyalty and innovation are intertwined and Influence over technology spending is transitioning rapidly from the CIO to the CMO. Dean Houden, CMO for TASK, talks about the role that marketing executives are playing in IT decisions. (Sponsored)

Sponsored Case Study:

Miller's Ale House Reduces Food Waste and Increases Consistency


When Miller's Ale House's corporate management realized that the current system of managing data in various Excel spreadsheets was no longer working, they began looking for a new solution. Now the restaurant makes smarter decisions across 68 locations with CrunchTime's web-based enterprise platform. (Sponsored)  

Point of Sale:

Restaurants Make the Move to Tableside POS

Tammy Mastroberte, Contributing Editor

According to HT's 2014 Restaurant Technology Study, tableside ordering and payment devices are the single largest growth area in full service restaurants, with a third of respondents planning a rollout by the end of next year. Vendors are rolling out new solutions — including those that are mounted at the table and those that servers carry — that allow for mobile payment, faster table turns, upselling and more. Restaurant operators are turning towards tableside devices to incorporate payment functionality while enjoying longer battery life, upselling and more.


2014 Security Showcase


HT is putting the focus on security solutions for the hotel and restaurant industries in this special showcase. This report covers a variety of security-related technology solutions, highlighting the features and functionality of each one a reader-friendly format. These comprehensive solutions offer achievable ways to bolster datasecurity in hotels and restaurants. (Sponsored)


2017 Multi-Unit Restaurant Technology Executive Summit