May 2012

Cover Story:

Black Angus Steakhouse Enjoys Growth with E-Commerce

Abigail A. Lorden, Editor-in-Chief

Black Angus Steakhouse battled back from bankruptcy to emerge with a growth roadmap to success. CEO Merry Taylor fills HT in on the details about the importance of investing in e-commerce initiatives, Black Angus Steakhouse's game-changing new sports bar concept and its profitable partnership with OpenTable.


Restaurants Ready for Higher Guest Counts

Abigail A. Lorden, Editor-in-Chief

At the recent MURTEC, 58 percent of attendees named increasing guest counts as a top business objective. Those bigger numbers can be achieved by investing in the latest technologies in social CRM, e-commerce and business intelligence

Property Wide:

Property Management Goes Mobile

Tammy Mastroberte, Contributing Editor

Hoteliers are craving mobility in property management systems to enhance and streamline daily operations, but developing the technology requires diligence from both operators and tech providers.

Intelligent Biz:

Latest Trends in Revenue Management

Lin Grensing-Pophal, Contributing Editor

Technology providers forge ahead with revenue management systems that allow hoteliers to drill down to the bottom line without sacrificing personal touches.

Last Words:

Guest Satisfaction Linked to Technology

Cihan Cobanoglu, Ph.D., CHTP

A national survey of restaurant goers reveals top factors in diner satisfaction and how guests make dining decisions. Implementation of technology can help in all these areas.

HT Events:

MURTEC 2012: Tech Execs Tackle New Age of Restaurant Operations

Abigail A. Lorden, Editor-in-Chief

The 17th annual Multi-Unit Restaurant Technology Conference enjoyed record-breaking registration numbers and sold-out sponsorships for its event this past March. More than 500 restaurant tech execs and solution providers gathered to network and share ideas during the conference, with the theme of "Technology-Influenced Dining: The New Age of Restaurant Operations."

Sponsored Tech Tips:

How the Most Efficient Restaurants Keep Hostess, Kitchen and POS in Lock-Step


ConnectSmart solutions from QSR Automations ensure the highest level of profit and productivity through smooth kitchen operations, order accuracy, and efficient seating. By putting servers, hosts, managers and kitchen staff in constant contact, ConnectSmart capitalizes on every transaction, reservation and up-to-the-minute change, to ensure that every guest has a memorable and positive experience.

Feature Stories:

Customized Receipts Bring Repeat Customers

Dorothy Creamer, Managing Editor

A Subway franchisee sees a measurable uptick in returning customers and improved employee communications after implementing SmartReceipt technology.


2017 Multi-Unit Restaurant Technology Executive Summit