May 2010

Cover Story:

From Outsourced Megabits to Internal Manpower

Abigail A. Lorden, Editor-in-Chief

In an exclusive interview with HT, Chipotle Mexican Grill's director of IT, Frank Daidone, and executive director of IT & training, Joel Chrisman, share the story behind their company's migration from outsourced to in-house tech support, along with some of the significant wins that have resulted from its internal structure.


Honoring 2010 Hotel Visionaries

Abigail A. Lorden, Editor-in-Chief

Each year, Hospitality Technology presents a select group of lodging companies with its Hotel Visionary Awards to honor their outstanding vision and achievement in technology and service innovation. The 2010 winners showcase the great range of innovation that can be accomplished in every sector of the lodging industry.

Front Burner:

Hospitality Lines up for its Slice of the iPad Frenzy


Although only time will tell how successful the iPad will be in penetrating the consumer market, hospitality organizations such as InterContinental Hotels & Resorts are already lining up to ensure their place in the iPad frenzy.

On Property:

Cloudy, with a Chance of Widespread Adoption

Tim Clark, Contributing Editor

Cloud computing has been a buzz word for the past year or more, but what does it really mean to the hospitality industry? HT reveals how operators are leveraging it keep costs down, drive loyalty and become more agile in executing business strategies.

Point of Service:

Industry Q&A: An Open Source POS?

Christina Volpe, Associate Editor

A panel of restaurant operators shares their thoughts on the benefits and challenges of using open source software, as well as whether or not they think this technology has the potential to grab a share of the restaurant POS market.

Speed & Service:

Digital Signage Content Gets Smart

Tammy Mastroberte, Contributing Editor

Hotel and restaurant operators are increasingly turning to digital signage as a way to communicate with their customers on everything from property events to menu items. Learn how to best manage the flow of content so that the right messages get delivered to the right customers, at the most opportune time.

Killer Apps:

CityCenter's Gamble on In-room Innovation Pays Off

Scot Campbell, Senior Vice President and Chief Information Officer, MGM

For CityCenter's 4,004-room ARIA Resort & Casino and Mandarin Oriental hotel, the opportunity to implement the most cutting-edge in-room technologies is paying off through the generation of guest loyalty and cost savings.

Last Words:

In-room (Self) Entertainment

Cihan Cobanoglu

On the heels of the collapse of in-room telephone revenue due to cell phone proliferation, in-room entertainment revenue has also hit a steep decline. Learn how hotels can balance guest wants with their own business needs.

Vantage Point:

Market Update: POS Terminals

Sean M. Alexander, Technology Analyst, IHL Group

After having experienced several years of positive growth in the early 2000s, the North American hospitality point of sale terminal market suffered contractions in both 2008 and 2009. However, the reins on spending look to be loosening for 2010. The IHL Group tells all.


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