| In This Issue|
| Magazine Sections|
|Evolution of a Classic|
Author: Abigail A. Lorden
Steak & Shake stays fresh with new menu offerings and a focus on quality service
|A Web for Mom|
I have a plea this year for Mother's Day. In honor of moms everywhere, I implore all companies with an online presence to up their games.
|Steak n Shake CMO to Deliver Keynote at Point of Service Summit|
Steven Schiller, chief marketing officer for The Steak n Shake Company and interview subject in this month's cover story, will present the opening keynote address, "Creating the Ultimate Guest Experience," to attendees at the Point of Service Summit on June 13 in New York City.
|U.S. Hotels to Invest $5.5 Billion in Upgrades|
Following a record $5.0 billion invested in the U.S. lodging industry in 2006, the industry is expected to invest approximately $5.5 billion in 2007, according to PricewaterhouseCoopers' latest forecast.
|Living in the Lap |
Author: George Koroneos, Contributing Editor
Resorts up their luxury appeal with discerning technologies
|Point of Service:|
|Swipe, Print, Sign & Go!|
Author: Ed Rubinstein, Contributing Editor
Restaurant operators put new POS devices to the test
|Click to Order|
Author: Vicki Powers Contributing Editor
Tips for a successful online ordering system
|The Customer Connection|
A new wave of loyalty strategies are making it easier for operators to attract, retain and drive top-line growth
Author: Nicole Marie Richardson, Contributing Editor
Personalized video content and new technology take in-room televisions to a new level of entertainment
|Plasma or LCD? |
Author: Bradley Schmidt Assistant Editor
Falling prices and increasing quality make flat screen TVs an attractive option. Now the only question remains: which format is better?
|Food Costs Down|
Author: George Popson
Procurement streamlines bakery inventory
|Training on Demand|
Author: Cihan Cobanoglu
Make training customized and always available, and your employees will make better use of IT investments
|Consider the Source|
Author: Tim Clark
Is outsourcing right for your hotel or restaurant?
|Dunkin' Donuts Rolls Out BI Solution|
Dunkin' Donuts announces a new customer deployment from data integration and business intelligence solutions provider Oco, Inc.