May 2007

Cover Story:

Evolution of a Classic

Abigail A. Lorden

Steak & Shake stays fresh with new menu offerings and a focus on quality service


A Web for Mom


I have a plea this year for Mother's Day. In honor of moms everywhere, I implore all companies with an online presence to up their games.

Front Burner:

Steak n Shake CMO to Deliver Keynote at Point of Service Summit


Steven Schiller, chief marketing officer for The Steak n Shake Company and interview subject in this month's cover story, will present the opening keynote address, "Creating the Ultimate Guest Experience," to attendees at the Point of Service Summit on June 13 in New York City.

U.S. Hotels to Invest $5.5 Billion in Upgrades


Following a record $5.0 billion invested in the U.S. lodging industry in 2006, the industry is expected to invest approximately $5.5 billion in 2007, according to PricewaterhouseCoopers' latest forecast.

On Property:

Living in the Lap

George Koroneos, Contributing Editor

Resorts up their luxury appeal with discerning technologies

Point of Service:

Swipe, Print, Sign & Go!

Ed Rubinstein, Contributing Editor

Restaurant operators put new POS devices to the test

Click to Order

Vicki Powers Contributing Editor

Tips for a successful online ordering system

Service Systems:

The Customer Connection


A new wave of loyalty strategies are making it easier for operators to attract, retain and drive top-line growth

In-Room Advantage:

Now Showing

Nicole Marie Richardson, Contributing Editor

Personalized video content and new technology take in-room televisions to a new level of entertainment

Plasma or LCD?

Bradley Schmidt • Assistant Editor

Falling prices and increasing quality make flat screen TVs an attractive option. Now the only question remains: which format is better?

Killer Apps:

Food Costs Down

George Popson

Procurement streamlines bakery inventory

Last Words:

Training on Demand

Cihan Cobanoglu

Make training customized and always available, and your employees will make better use of IT investments

Vantage Point:

Consider the Source

Tim Clark

Is outsourcing right for your hotel or restaurant?

Feature Stories:

Dunkin' Donuts Rolls Out BI Solution


Dunkin' Donuts announces a new customer deployment from data integration and business intelligence solutions provider Oco, Inc.