March 2013

Cover Story:

Red Robin CIO Drives Change Through IT Management

Abigail A. Lorden, Editor-in-Chief

Red Robin CIO, Chris Laping, reveals his strategy for encouraging his technology team to take on a business transformation role and his overall vision for IT leaders to effect that positive progression. Also check out the behind-the-scenes video of the photo shoot, where Laping describes the company's innovative iPad employee training procedures that are geared towards millennials.


The Next-Gen IT Department

Abigail A. Lorden, Editor-in-Chief

Technology has evolved, and its leaders need to evolve along with it. The plan/build/run model of IT operations is outdated, and businesses are starting to funnel money out of IT payroll and into external service providers. But there's still plenty of opportunity for business-savvy IT leaders to make their mark, if they're able to adapt.

Point of Service:

Prep for Mobile Payments with 10 Self-Help Questions

Lisa Terry, Contributing Editor

For some small and mid-sized operators, marketing their association with an up-and-coming mobile payment brand lends a cool factor and helps them attract new customers. That means the IT and finance folks seeking to build a roadmap for payment must invite marketing to the table, with the goal of building a comprehensive, integrated approach that solves each group's goals. As cloud competes with NFC and EMV looms, these 10 self-assessment questions will help create a mobile payment strategy.

Property Wide:

Lodging Roundtable: Hotel Execs Break Down Systems Integration

Dorothy Creamer, Managing Editor

A panel of hotel IT executives offers their insights into what is happening, and not happening, in the industry's push for better system integration. The group IDs emerging trends, where challenges still exist, what mechanics and intelligence are still needed for effective integration and whether or not cloud-based systems are really the salve for what ails total interoperability.

Vantage Point:

Reviews on Hotel Websites Yield Uptick in Direct Bookings

Gareth Gaston, SVP, Global eCommerce, Wyndham Hotel Group

Providing potential guests with access to online reviews directly on hotel's proprietary websites has proven to increase channel revenue and ultimately customer satisfaction.

Executive Insight:

Reduce Risk of Food Borne Illness & Cut Labor with One New Solution


PAR chief technology officer, Scott Langdoc, talks about the implications of the FSMA on the restaurant industry. He describes the new technology that PAR has developed to help restaurants improve food safety with a three-pronged food safety management system.

Sponsored Case Study:

Restaurant Steels Against PCI Risks with Managed Services

Andrew Halsell, technical analyst, City Barbeque

A cloud solution from Decision Logic helps City Barbeque spot PCI risks, eliminate software discrepancies, improve communication, and drastically reduce costly on-site visits.


2013 Restaurant Technology Study


In this annual study, HT reveals the latest technology trends that are influencing the food service industry as a whole. The report covers a comprehensive range of topics including: budgets, business health and metrics; investment strategies; top IT department challenges; mobile and social initiatives and plans; POS; payment security and more. The survey's findings show how the industry as a whole is under pressure to enhance the customer experience on the front-end, while still increasing efficiency in the back-of-house.


2017 Multi-Unit Restaurant Technology Executive Summit