PAST ISSUE

March 2012


Cover Story:

Papa Gino's Drives Sales with Business Analytics

03/01/2012
Abigail A. Lorden, Editor-in-Chief

Papa Gino's CIO, Paul Valle, reveals how the company is embracing business analytics that delve deeper than merely financial metrics. By examining marketing, operations and customer feedback, Papa Gino's has been able to gain more complete intelligence and ultimately drive sales.

Platforms:

Close the Innovation Gap

03/01/2012
Abigail A. Lorden, Editor-in-Chief

As the technology landscape changes, restaurant operators must be willing to innovate in order to increase business and improve and streamline day-to-day functions.

Point of Service:

The Next Generation of POS Hardware

03/01/2012
Tammy Mastroberte, Contributing Editor

The point of sale is evolving as smartphone and tablet technologies give consumers more freedom and control over purchasing methods.

Property Wide:

Assessing In-Room Entertainment Strategies

03/01/2012
Lisa Terry, Contributing Editor

Hoteliers must constantly evaluate how guest's in-room expectations are being met. As smartphone and tablet technologies continue to expand into in-room controls, hotel IT executives should be asking themselves these four burning questions.

Killer Apps:

POS Delivers Custom Control

03/01/2012

Miller's Ale House gets the customization and standardization it needs to manage data efficiently across its 54 locations.

Vantage Point:

The Importance of Giving Online Consumers a Voice

03/01/2012
Jason Umino, Sr. Marketing Analyst & Digital Strategist, Hawaii Visitors and Convention Bureau (HVCB)

Analyzing the initial intentions of online visitors reaps greater benefits than merely tracking their actual behavior

Supplement/Report:

2012 Restaurant Technology Study

03/01/2012

In this annual study, HT reveals the latest technology trends that are having an impact in the food service industry. The report covers a comprehensive range of topics including: budgets and business drivers; technology integration into overall business strategy; POS; payment security and more. The survey's findings show how technology is critical to restaurant operations and how its importance will shape the industry as a whole.

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