March 2012

Cover Story:

Papa Gino's Drives Sales with Business Analytics

Abigail A. Lorden, Editor-in-Chief

Papa Gino's CIO, Paul Valle, reveals how the company is embracing business analytics that delve deeper than merely financial metrics. By examining marketing, operations and customer feedback, Papa Gino's has been able to gain more complete intelligence and ultimately drive sales.


Close the Innovation Gap

Abigail A. Lorden, Editor-in-Chief

As the technology landscape changes, restaurant operators must be willing to innovate in order to increase business and improve and streamline day-to-day functions.

Point of Service:

The Next Generation of POS Hardware

Tammy Mastroberte, Contributing Editor

The point of sale is evolving as smartphone and tablet technologies give consumers more freedom and control over purchasing methods.

Property Wide:

Assessing In-Room Entertainment Strategies

Lisa Terry, Contributing Editor

Hoteliers must constantly evaluate how guest's in-room expectations are being met. As smartphone and tablet technologies continue to expand into in-room controls, hotel IT executives should be asking themselves these four burning questions.

Killer Apps:

POS Delivers Custom Control


Miller's Ale House gets the customization and standardization it needs to manage data efficiently across its 54 locations.

Vantage Point:

The Importance of Giving Online Consumers a Voice

Jason Umino, Sr. Marketing Analyst & Digital Strategist, Hawaii Visitors and Convention Bureau (HVCB)

Analyzing the initial intentions of online visitors reaps greater benefits than merely tracking their actual behavior


2012 Restaurant Technology Study


In this annual study, HT reveals the latest technology trends that are having an impact in the food service industry. The report covers a comprehensive range of topics including: budgets and business drivers; technology integration into overall business strategy; POS; payment security and more. The survey's findings show how technology is critical to restaurant operations and how its importance will shape the industry as a whole.


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