 In This Issue
March 2007 |
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| Magazine Sections |
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| Cover Story: |
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| Pole Positioning |
| 03/01/2007 |
| Author: Abigail A. Lorden Editor |
| Tactical branding launches Checkers to leader of the double drive-thru pack
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| Platforms: |
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| Hi-Touch vs. Hi-Tech |
| 03/01/2007 |
| We have automatic teller machines, self-service kiosks, and now -- the electronic waiter?
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| Front Burner: |
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| New Study Reveals Companies' Need to Rethink Customer Service Approach |
| 03/01/2007 |
| Could an idea as old and familiar as "good customer service" really be the next "killer app" for business? |
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| MGM Mirage CIO to Speak at Hotel Tech Forum |
| 03/01/2005 |
| Tom Peck, MGM Mirage's chief information officer and senior vice president, will present the opening keynote address, "Shaping the Guest Experience," to attendees at the Hotel Technology Forum on April 23 in Las Vegas. |
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| On Property: |
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| Self Service with a Smile |
| 03/01/2007 |
| Author: George Koroneos Contributing Editor |
| Hotels empower guests to help themselves
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| Service Systems: |
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| The Kitchen Gets Technical |
| 03/01/2007 |
| Author: Tammy Mastroberte Contributing Editor |
| Boost efficiency, productivity and service with the latest trends in kitchen management technology
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| Speed Solutions: |
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| eMarketing Do's and Don'ts |
| 03/01/2007 |
| Author: Lisa Terry Contributing Editor |
| 8 tips for connecting with your customers online
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| Intelligent Biz: |
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| A Strong & Growing Workforce |
| 03/01/2007 |
| Author: Tim Clark Contributing Editor |
| Cutting edge e-recruitment tools help hotels, restaurants reduce employee turnover |
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| Killer Apps: |
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| Acquisition Efficiency |
| 05/01/2007 |
| There is restaurant-acquisition efficiency -- and then there is Taste Buds-style restaurant-acquisition efficiency.
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| Last Words: |
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| Web 2.0 |
| 03/01/2007 |
| Author: Cihan Cobanoglu |
| Out with the server, in with the Internet. Next-generation services move business processes online. |
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| Vantage Point: |
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| Sometimes the Application Comes First |
| 03/01/2007 |
| Author: Kirk Golding |
| Casino floor mapping application calls for a powerful data warehouse |
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