| In This Issue|
| Magazine Sections|
Author: Abigail A. Lorden Editor
Tactical branding launches Checkers to leader of the double drive-thru pack
|Hi-Touch vs. Hi-Tech |
We have automatic teller machines, self-service kiosks, and now -- the electronic waiter?
|New Study Reveals Companies' Need to Rethink Customer Service Approach |
Could an idea as old and familiar as "good customer service" really be the next "killer app" for business?
|MGM Mirage CIO to Speak at Hotel Tech Forum |
Tom Peck, MGM Mirage's chief information officer and senior vice president, will present the opening keynote address, "Shaping the Guest Experience," to attendees at the Hotel Technology Forum on April 23 in Las Vegas.
|Self Service with a Smile|
Author: George Koroneos Contributing Editor
Hotels empower guests to help themselves
|The Kitchen Gets Technical|
Author: Tammy Mastroberte Contributing Editor
Boost efficiency, productivity and service with the latest trends in kitchen management technology
|eMarketing Do's and Don'ts|
Author: Lisa Terry Contributing Editor
8 tips for connecting with your customers online
|A Strong & Growing Workforce|
Author: Tim Clark Contributing Editor
Cutting edge e-recruitment tools help hotels, restaurants reduce employee turnover
|Acquisition Efficiency |
There is restaurant-acquisition efficiency -- and then there is Taste Buds-style restaurant-acquisition efficiency.
Author: Cihan Cobanoglu
Out with the server, in with the Internet. Next-generation services move business processes online.
|Sometimes the Application Comes First |
Author: Kirk Golding
Casino floor mapping application calls for a powerful data warehouse