PAST ISSUE

March 2005


Cover Story:

Lean, Mean and Friendly's

03/01/2005
Reid A. Paul, Editor-in-Chief

The family-dining chain reinvents and refocuses itself for the next 70 years

Platforms:

A Field of Dreams

03/01/2005
Reid A. Paul, Editor-in-Chief

Increasingly hospitality companies are finding that homegrown applications are a two-edged sword.

Front Burner:

Red Lobster Hooks Seafood Lovers Online

03/01/2005

How important is your restaurant's website?

Seeing Visionaries

03/01/2005

When you look into the tea leaves, what do you see?

Starwood Launches Megawatt Project

03/01/2005

Starwood Hotels & Resorts Worldwide has entered into a Master Energy Services Agreement (MESA) with Alliance Star Energy, a joint venture between FuelCell Energy and Alliance Power.

Test Kitchen: March 2005

03/01/2005

Sometimes big things come in little packages.

Point of Service:

Peripheral No More

03/01/2005
Abigail A. Lorden, Assistant Editor

Printers, biometric readers and other add-ons become the focus of better service and improved efficiency

Speed Solutions:

Can You Hear Me NOW?

03/01/2005
Lisa Terry, Contributing Editor

Ten seconds doesn't sound like a long time, until you multiply it by the number of cars visiting your drivethru at lunchtime. Then, ten seconds can mean higher revenue, more accurate orders and more satisfied customers.

Killer Apps:

Consider It Done

03/01/2005
By Brian Smith, Guest Contributor

Gaylord call center strategy boosts guest services

Three S's:

Safe and Secure

03/01/2005
Sherree Geyer, Contributing Editor

More and more operators look for fast and secure always-on connections

Feature Stories:

Credit Report

03/01/2005
Abigail A. Lorden, Assistant Editor

Wireless payment and security standards simplify transactions

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