June 2013

Cover Story:

Hotel Visionary Awards 2013

Abigail A. Lorden, Editor-in-Chief and Dorothy Creamer, Managing Editor

This past April, Hospitality Technology magazine announced the winners of the Hotel Visionary Awards at the annual Hotel Technology Forum. The 2013 awards were presented to four forward-thinking hotels in two categories: Infrastructure Innovator and Guest-Facing Innovator. The 2013 honorees are: Hyatt Hotels, Choice Hotels International, Conrad Hotels & Resorts and Red Roof Inn. The executives behind the innovative initiatives share their stories.


A Lesson from Bourdain

Abigail A. Lorden, Editor-in-Chief

The serving and preparing of food with passion correlates with how technology is utilized in that service. When technology fails, it is important for restaurant managers to make up the difference in order to create the best – and fullest – experience possible for guests.

Intelligent Biz:

Finding Dollars in Data

Tammy Mastroberte, Contributing Editor

Operators are using the latest business intelligence systems to dig into data and make business decisions that increase the bottom line. The point-of-sale and back-office solutions capture much of this data, and with the right business intelligence (BI) technology to slice and dice it into a usable format, restaurant operators can gain a great deal of insight into the operations of their company.

Vantage Point:

Best Practices for a Successful POS Integration

James Lux, vice president of IT, Boloco

James Lux, VP of IT for Boloco, offers guidance with five best practices to reduce the risk and pitfalls that can be inherent in an integration project.

HT Events:

HTF 2013: Hotels Prep for Future of Lodging with Technology

Dorothy Creamer, Managing Editor

The ninth annual Hotel Technology Forum brought together senior executives from across the hotel industry to discuss relevant challenges and opportunities. Discussions centered on how technological advances will play an imperative role as this shift in traveler expectations occurs. HT recaps the event with photos, outtakes from sessions, and attendee take-a-ways.

Executive Insight:

What's Holding Back Restaurant IT


In an industry where the status quo for technology lags behind retail counterparts, it's difficult for individual CIOs to make a case for more funding. But insufficient budgets are a symptom, and not necessarily the cause. Daniel Houden, CEO of Task Retail, talks about the responsibility that IT suppliers and restaurants share in changing industry-wide attitudes about innovation.

Sponsored Case Study:

Protecting an Investment: Kitchen Systems


When it comes to kitchen systems, efficiency and dependability are key in order to provide the best quality and timely service. If a piece of equipment in the kitchen goes down, time is of the essence. On the Border ensures up-time across 100+ locations with Spartan Computer Services.


2013 POS Hardware & Software Showcase


The point of sale is the major artery of businesses and as such it is a focal point for tech spending. The latest in hardware and software is a testament to the ever evolving needs of operators and the increasing demands for mobility, speed, efficiency and cloud-based options. This annual supplement showcases the latest options in hardware and software solutions that will revolutionize the point of sale


2017 Multi-Unit Restaurant Technology Executive Summit