June 2011

Cover Story:

Inside the 2011 Hotel Visionaries

Abigail A. Lorden, Editor-in-Chief

Each year HT honors a select group of hoteliers that have demonstrated outstanding technological innovation. This year's Visionary Awards winners, including Royal Caribbean, Choice Hotels International, Morgans Hotel Group, and Galt House Hotel, discuss the innovations and collaborations that helped them to stand out from the pack.


Hotel Tech Forum's 2012 Snapshot

Abigail A. Lorden, Editor-in-Chief

Hoteliers are set to expand their capital investments in 2012. Live polling from 2011 Hotel Technology Forum reveals growth expectations, plus how IT budgets are to be allocated in the year ahead.

Point of Service:

Long-Term PCI Compliance: 6 Tips

Christina Volpe, Associate Editor

While hospitality operators have made significant strides in PCI compliance over the last few years, long-term compliance still poses a major challenge for many. HT taps PCI experts and operators to identify how ongoing cardholder security can be achieved via education, vendor partnerships, monitoring best practices and more.

Speed & Service:

Bytes to Measure Bites

Tim Clark, Contributing Editor

Coming federal regulations include a provision that creates a national, uniform nutrition-disclosure standard for restaurants. Firehouse Subs and Au Bon Pain discuss the technologies that are helping them pro-actively meet the new regulations.

Intelligent Biz:

Maximize Workforce Efficiency

Vicki Powers, Contributing Editor

Employee productivity is at an all-time high as hospitality operators have been forced to do more with less over the past few years. Learn how Hyatt, Joe's Real BBQ and Wendy's of South Oregon are leveraging Web-based labor scheduling and communication tools to more effectively manage employees.

Last Words:

Hotel Execs Tackle Top Network Woes

Cihan Cobanoglu, Ph.D., CHTP

Panel discussion at Hotel Technology Forum points to tiered bandwidth as long-term HSIA solution.

Vantage Point:

Dimensions of the Digital Divide

Glenn Withiam, Director of Publications, Cornell Center for Hospitality Research

Cornell studies reveals how consumer use (or don't use) technology when ordering food and booking hotels.


2011 Self-Service Technology Study


How are self-service technologies impacting the foodservice and lodging industries in 2011? Annual study reveals the trends and emerging innovations that are helping to influence adoption and overall perception among operators and consumers. 


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