June 2009

Cover Story:

Sheraton Puts the Social Back into Networking

Abigail A. Lorden

In 2007, Sheraton Hotels & Resorts launched Link@Sheraton, a unique concept for its lobbies that melds technology with social interaction. These lobbies strive to create an ideal work-play environment, complete with all-in-one workstations, free HSIA and, in some locations, Microsoft Surface touch-sensitive tables. Find out why both guests and owners are raving about these concept lobbies in this exclusive interview with Starwood execs Hoyt Harper, SVP of brand management, and Mark McBeth, VP of IT.


Pride & Precedence

Abigail A. Lorden

Despite hardships faced by the lodging and event industry this year, 2009's Hotel Technology Forum proved to be its best yet with powerhouse presentations from MGM Mirage's CIO Scot Campbell and more.

On Property:

Six Steps to Better PMS Interfaces

Lisa Terry

Property management system integration is one of the key pain points in any lodging operation, given the vast number of systems that any one property runs and the number of vendors involved. Operators share their top strategies for integrating the PMS with other hotel systems.

Point of Service:

POS Software Innovations

Christina Volpe

Hospitality Technology scours the POS vendor marketplace to find out the latest innovations in POS software. Bundled offerings, new third-party integrations, and simplified user interfaces are just some of the newest updates.

Service Systems:

Hospitality 2.0

Christina Volpe

Social media and Web 2.0 are revolutionizing the way many modern adults stay connected and share ideas. Discover new uses for Web 2.0 tools and the best practices that will boost brand recognition and drive business efficiency in any hospitality organization.

Killer Apps:

Mandarin Oriental, Boston Delivers Superior Cell Coverage

Colin Merry, Director of IT, Mandarin Oriental, Boston

Flawless cellular coverage drives personalized guest request fulfillment at the Mandarin Oriental, Boston. Learn how the management team is able to guarantee superior guest service, while providing its guests with strong cell phone reception.

Last Words:

Weighing WiFi in Restaurants

Cihan Cobanoglu

Is WiFi, whether it is free or with a fee, a determinant in customer retention? A University of Delaware study reveals how WiFi impacts guest loyalty in the restaurant environment.

Vantage Point:

Reservations Tug-of-War

Glenn Withiam, Director of Publications, Cornell Center for Hospitality Research

Do diners prefer to make reservations online or over the telephone? Based on the findings of a survey taken by Cornell University's Center for Hospitality Research, it seems that customers feel conflicted between the two.


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