PAST ISSUE

July-August 2013


Cover Story:

The Property Management Puzzle

08/06/2013
Abigail A. Lorden, Editor-in-Chief

Hotel management systems are shifting from on-property to cloud-based, from tethered to mobile, from data-heavy to insight-rich. Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed. HT spoke to both hoteliers and PMS vendors for feedback on trends ranging from cloud-based solutions to expanding mobile capabilities, the possibilities rich data can provide in personalizing the guest experience, and more.

Platforms:

What's at the Center of Hotel Technology?

08/06/2013
Abigail A. Lorden, Editor-in-Chief

Traditionally the property management system has been positioned as the central component in hospitality operations, however as the industry evolves and guests take more control of their stays, is a retooling of the term PMS a necessity to stay abreast of trends?

Property Wide:

How Hospitality Can Brace Against Breaches

08/06/2013
Jennifer Goforth Gregory, Contributing Editor

The importance of data security in the hospitality industry has increased in recent years with the rise of online bookings and the additional data collection avenues available, such as social media, mobile applications and website booking engines. Data attacks can be costly for hotels; both in the cost of trying to recover data along with lost revenue from future customers choosing a competitor because of the breach. With attacks on the rise and hackers targeting more than credit cards, hotels must remain diligent about data security.

Intelligent Biz:

Keys to Mobile Engagement Success

08/06/2013
Tammy Mastroberte, Contributing Editor

As more consumers begin to rely on smartphones for even the most ordinary daily tasks, companies across all industries are looking to take advantage of the opportunities presented through mobile apps. This allows brands to interact with their customers, and in many cases, offer more convenience and options than a website.

Vantage Point:

Are You Ready to Move to the Cloud?

08/06/2013
Rocky Lucia, Director IT, B.R. Guest

The benefits of a cloud-based infrastructure allow IT leaders to focus on the core business rather than be bogged down by issues. Rocky Lucia, director of IT, B.R. Guest, breaks down the basics of moving to the cloud.

Executive Insight:

POS Imperative: Provide Deep Customer Insight without Complexity

08/06/2013

Next-gen point of sale systems can be central to providing personalized service, but integration is key. The point-of-sale can play an important role in providing such service, while also creating opportunities for increased guest spending. In this month'S Executive Q&A, Jim Dennedy, CEO of Agilysys, talks about how high-tech, tightly-integrated POS systems are providing these opportunities.

Sponsored Case Study:

Craftworks Gains Above-Store Visibility into Operational Costs

08/06/2013

CraftWorks required a turnkey solution for the entire company to access operational information anytime, anywhere. In addition, this solution would have to not only be POS agnostic and easy to install across the current set of legacy systems in the company, but ideally be on one central web-based platform that could encompass their other areas of operations and provide an environment for scale to support their growing business.CraftWorks needed one solution for reporting, payroll, inventory, recipes and accounts payable. Anytime you focus on numbers, you can improve your cost basis. Ctuit RADAR allows management to use data to make measurable improvements to the bottom line.

Point of Sale:

Executive Roundtable: Putting the POS in Perspective

08/06/2013
Dorothy Creamer, Managing Editor

The POS has become a central hub for sales, employee training and tracking, loyalty, guest data and much more. With all those components, deciding upon a POS vendor and strategy are major talking points for restaurant insiders. HT asked a panel of execs to identify important trends and best practices, as well as share what they are looking for in next-generation POS systems. Their responses shed some light on where the industry is – or should be – heading in terms of future-proofing the POS.

Supplement/Report:

143 Findings on How Your Competitors are Engaging Guests: 2013 Customer Engagement Tech Study

08/06/2013

The evolution of customer engagement technologies is leading to deeper and more meaningful connections with guests, and hospitality operators are hoping -- ultimately – to increased sales. Last year's first ever Customer Engagement Technology Study proved the importance of CETs in the industry. This year, the study was repeated to learn how the segment has changed and how CETs are contributing to guest loyalty, differentiation, competitive advantage and bottom line. Insights were culled from execs who collectively oversee 81,748 restaurant units and 5,705 hotels worldwide across all market segments, resulting in 143 finding on how operators are engaging guests.

LIVE EVENTS

2014 Restaurant Executive Summit
2015 Multi-Unit Restaurant Technology Conference