July-August 2010

Cover Story:

Hospitality Health: Mid-year Industry Trends

Christina Volpe, Associate Editor

Hospitality Technology surveyed its audience of IT professionals to determine how their companies are faring in 2010, and to pinpoint the technologies and initiatives that are top of mind for the year ahead. We also asked a select group of restaurant and hotel operators to provide detailed answers to some of our burning questions regarding customer engagement, Payment Card Industry standards and more.


What's Your Integration Wish?

Abigail A. Lorden, Editor-in-Chief

Industry survey reveals that system integration has become a significant issue for restaurant executives, in particular at the point-of-sale.

Front Burner:

Are the Self-Service Tides Finally Changing?


HT's annual Self-Service Technology Study reveals that strengthening consumer expectations and a brightening economy are helping to kick hospitality self-service initiatives back into gear.

Point of Service:

Outsmart Hospitality Hackers

Christina Volpe, Associate Editor

From tableside and self-service solutions to password protection and data encryption technologies, HT rounds up the latest solutions that will help operators to combat hospitality hackers. Plus, learn the 15 most common ways that hackers infiltrate information technology systems.

Last Words:

Making the Grade

Cihan Cobanoglu

A consumer satisfaction survey conducted by the University of Delaware reveals the top attributes meeting guests' expectations, and the areas that are in need of improvement.

Vantage Point:

Web Res Overhaul Required

Linda Palermo, Chief Revenue Officer, Joie de Vivre Hotels

Surges in mobile websites and smartphone apps are introducing the need for hotels to change up their reservations channel strategies Joie de Vivre Hotels' chief revenue officer explains.


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