July-August 2006

Cover Story:

The New Service Frontier

Reid Paul • Editor-in-Chief

The state of the online restaurant industry


I Smell a Rat

Reid A. Paul • Editor-in-Chief

I smell a rat. I can't help it, I do.

Front Burner:

GPS-Enabled Phone By Request


In an effort to push online reservations, during July Wyndham Hotels and Resorts offered free Motorola i836 walkie-talkie GPS-enabled cell phone to guests that booked online provided they activated a new line of service on the selected rate plan and commit to a two-year service agreement with Sprint Nextel.

Research: July 2006


U.S. consumers are largely satisfied with making travel plans online, but fewer are using the Internet to meet their travel needs than two years ago

Ruby Tuesday Secures Guest Data


Guests have always visited Ruby Tuesday for its food and hospitality, and now the company is providing data security for its guests as well.

McDonald's Partners With Microsoft for Global POS


McDonald's will now be using Microsoft Windows XP Embedded as the foundation for its new point-of-sale (POS) platform.

Intelligent Biz:

Wising Up to Business Intelligence

Lisa Terry • Contributing Editor

The right data, in the right amount, in the right place, at the right time may well be the new mantra for hospitality organizations using business intelligence (BI) tools to gain insight into their businesses.

Killer Apps:

Wi-Fi Now, WiMAX Later

Ed Rubinstein • Contributing Editor

Long-distance networks may change the shape of wireless Internet access

Vantage Point:

The Wal-Mart Effect

Greg Buzek

If you're not worried worry about the retail giant, maybe you should be.