July-August 2005

Cover Story:

A Fresh Start

Reid A. Paul

In the world of fast-casual Mexican restaurants, freshness is key: Fresh ingredients, fresh concepts, fresh approaches.


If You Build It, Will They Come?

Reid A. Paul, Editor-in-Chief

I imagine this is a question every hotelier or restaurateur asks him or herself at one time or another.

Which Side Are You On?

Reid A. Paul, Editor-in-Chief

Politically speaking, it has been a tough few years for the lodging and restaurant industries in the United States.

Front Burner:

Book Review


In Technology Strategies for the Hospitality Industry (Pearson, 2005) authors Peter Nyheim, Francis McFadden and Daniel Connolly take a comprehensive look at the technology choices that now confront the hotel industry.

Hyatt Teams with XM


Hyatt Hotels and XM Satellite Radio announce a multi-year agreement to provide free XM Satellite Radio service in guestrooms at Hyatt hotels nationwide.

IHOP Goes Wireless with Wayport


IHOP is teaming with Wayport in a pilot of multi-purpose connectivity solutions and applications, including public Wi-Fi Internet access in select IHOP restaurants across the United States.

Research: July 2005


Hotels are spending up to 74 percent more online for website design, e-mail marketing and search engine optimization.

On Property:

Managing Expectations

Vicki Powers, Contributing Editor

Every segment of the hotel industry--from budget to luxury resort--realizes that today's guests expect more technology offerings in their hotel rooms.

Point of Service:

Order and Out

Mary L. Carlin, Contributing Editor

Your guests may be ready for self-service, but are you? According to Self-Service Takes Off, the Hospitality Industry Self-Service Technology Study (the study can be accessed and downloaded at, consumers interest in self-service options at quick-service restaurants is growing, even as interest lags among restaurateurs.

Intelligent Biz:

Putting Data to Work

Ed Rubinstein, Contributing Editor

Increasingly, hotel and restaurant operators are making their data work for them

Vantage Point:

Wireless World

Alvaro Ibañez-Donado, Gabriele Piccoli, Guest Contributors

The world is ready for the waiter-less restaurant

Three S's:

Wired for Sound: July 2005

Lisa Terry, Contributing Editor

Infrastructure is essential and content will be king. This is the conclusion hoteliers are reaching as they rethink their telecom strategies and look for future sources of revenue in the wake of declining profits from basic phone calls and (eventually) Internet access.


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