January-February 2012

Cover Story:

Industry Outlook

Abigail A. Lorden, Editor-in-Chief

HT's Editorial Advisory Board, comprised of hospitality executives from a variety of industry segments, offers insights into what challenges and opportunities are emerging in technology for 2012.


The Hospitality Industry Seeks Innovation

Abigail A. Lorden, Editor-in-Chief

The hospitality industry's most-wanted technologies in 2012 are those that provide mobile capabilities, cloud-based apps, and/or security solutions.With more companies than ever before willing to invest in these latest innovations, the vendor community is challenged to produce viable and affordable solutions.

Front Burner:

Guestroom Tech: A Budget Black Hole?


HT's "2012 Lodging Technology Study" suggests that hotels spend and have no incremental income. Hotels are racing to the innovation table to figure out how to add the right type of functionality to the guest room, without the promise of more revenue.

Property Wide:

5 Must-Have Guestroom Technologies

Tammy Mastroberte, Contributing Editor

From expanding bandwidth to RFID locks, hotels scramble to meet consumer expectations for in-room innovation. To that end, here are five of the hottest guestroom trends to watch for in 2012.

Killer Apps:

POS Saves Restaurant from Tax Man


The Smokehouse, a casual restaurant in Ann Arbor, MI, was losing money due to an inefficient POS. With a custom-designed POS, the establishment was able to stop overpaying taxes and saw a boost in its customer loyalty program.

Last Words:

Analyze Online Reviews for Clues to Customer Satisfaction

Cihan Cobanoglu, Ph.D., CHTP

Online review websites are rich sources of information for hotel owners and managers. Mining these sites for clues to customer experiences can provide a wealth of insights into a property's success and areas that need improvement.

Vantage Point:

Digital Signage Gives Montreal Hilton Interactive Edge

Stéphane Morin, director sales & marketing, Hilton Montreal Bonaventure

The Montreal Hilton has taken guest experience to the next level with digital signage. Touch-enabled lobby displays engage guests and provide an affordable way to create and manage relevant information.

Point of Sale:

Stop Profit Loss at the Bar

Janine Sullivan, Contributing Editor

The latest tap monitoring and mobile payment options help restaurants reduce loss at the tap, and can actually improve customer relationships. But, one question may be on the minds of guests and workers alike,"Will the new technology interfere with the restaurant's atmosphere?"


2012 New Tech Showcase


HT's annual supplement covers the latest technologies for hotels and restaurants. New in 2012 are POS-integrated tablets, guest engagement solutions, cloud-based back office reporting, property management, and more.


2017 Multi-Unit Restaurant Technology Executive Summit