January-February 2009

Cover Story:

Peninsula Hotels Won't be Out-Wowed

Christina Volpe

Peninsula Hotels is known for its in-room technology, delivering a customized and comfortable hotel experience to guests across the globe. In this exclusive interview, HT infiltrates Peninsula's research and development facilities, the nerve center for more than half of the hotel's custom-built and modified guestroom technologies, to examine its technology differentiators and to preview the next big innovations to come.


Self-service a Silver Lining

Abigail A. Lorden

Despite the down attendance at the 2009 National Retail Federation trade show, two very important observations stood out: people are still dining out despite the economy, and the overwhelming presence of self-service tech offerings continue to validate the solution as a cost center cutter.

Front Burner:

Cell Phone Advancements Yield More Hospitality Applications


Cell phones are no longer a means of traditional communication practices. New applications and capabilities are making these prevalent devices an integral solution for operators as they search for new ways to create operational efficiencies.

On Property:

Wireless Networking Done Right

Vicki Powers, Contributing Editor

As wireless Internet access becomes a must-have feature for mid-level and upscale hotels this new trend has left many operators asking: What are the best practices to ensure wireless success? HT delivers tips for getting the most out of access points, site surveys and more.

Point of Service:

Peer Review: Online Ordering

Tim Clark, Contributing Editor

POS-integrated online ordering solutions deliver greater functionality to restaurant operations than ever before. HT asks three operators which solutions work best for their restaurant concepts, and why.

In-Room Advantage:

The Entertainment Difference

George Koroneos, Contributing Editor

Hotels are fighting the battle against lost entertainment revenue with the implementation of multiple entertainment must-haves. High-end audio/video technology, entertainment packages, and access to the latest video game systems are just some of solution that keeps guests coming back for more.

Intelligent Biz:

Top Seven Guest Trends for 2009

Lisa Terry, Contributing Editor

With the prediction that 2009 will be another challenging year for the hospitality industry, it is crucial that operators understand and exceed guest expectations in order to gain a better financial footing. From personalization to social networking, learn what technology and trends are influencing guest behavior in 2009.

Killer Apps:

Estancia La Jolla Harnesses Value of Virtual Reviews

Dave Gerdes, Regional Director of Sales and Marketing, Estancia/Destination Hotels & Resorts

As more travelers rely on the Internet for hotel reviews and recommendations, it is clear that operators need to monitor their Internet reputation in order to guarantee a strong Web presence. An online review generator in place at Destination Hotels and Resorts is allowing staff to scan and respond to get feedback in lightning-fast speed.

Last Words:

In-Room Tech Test

Cihan Cobanoglu

How much of an impact does technology really have on a hotel guest's experience? Learn how environmental, room control, entertainment and comfort technologies sit with guests when tested at the University of Delaware's X-Room: Experimental Guestroom.

Vantage Point:

Green Savings

Joan Scharff, Executive Director of Brand Strategy, Garden Fresh Restaurant Corporation

Strategically aligned green initiatives can foster more than environmental efficiencies if sustained for the long run. Learn which three green practices are guaranteed to slash hospitality bottom lines from the team at Garden Fresh Restaurant Corp.


2017 Multi-Unit Restaurant Technology Executive Summit