January-February 2008

Cover Story:

Common Ground

Abigail A. Lorden

The vendor community needs to get serious about fostering interoperability between solutions, according to Tom Conophy, CIO of InterContinental Hotels Group. Go inside the integration strategies of one of the world's largest hotel companies, and read about its CIO's industry-wide call to action.


Cellular Revolution

Abigail A. Lorden

We've been hearing for several months - if not years - about the importance of the Millennial Generation

Front Burner:

Pizza Hut Debuts Mobile Ordering


Pizza Hut announces the introduction of two mobile ordering options that allow customers to order pizza from their mobile phones at any of the chain's 6,200 outlets nationwide via text messaging or mobile Web.

Wynn to Deliver "Excellence" Keynote at Hotel Tech Forum


Wynn Las Vegas is the only resort casino in the world to hold both the Mobile 5 Star and the AAA 5 Diamond rating, making its CIO Scott Carcillo an ideal executive to headline this year's Hotel Technology Forum as the keynote speaker.

Guests Like Tech-Savvy Service


The National Restaurant Association released its annual Restaurant Industry Forecast for the year ahead, and results show that the U.S. restaurant industry -- typically slower to adopt cutting-edge technologies -- is placing a priority on IT initiatives in the year ahead.

On Property:

High Touch vs. Touch Screen

Mary L. Carlin

There has been an ongoing debate since the inception of self-service kiosks in hotels as to whether they improve or dilute customer service, particularly in traditional high-end hotels where guests have come to expect 'high-touch' service from staff.

Point of Service:

Mix Well & Serve

Lisa Terry

Store-level systems such as online ordering, self-service payment, kitchen displays, labor management, integrated ordering, and so on, can often mean the difference between leading and lagging behind the competition. But integrating new software with the POS system can be a significant hurdle to getting those systems in place.

Speed Solutions:

New Loyalty Strategies

George Koroneos

Visit almost any retail outlet and at some point in the purchasing process, an employee is bound to offer enrollment into the company's loyalty program. From Best Buy to Marriott, nearly every major retail chain offers a rewards program in some form, and as these programs become more competitive, so do benefits to the consumer.

Intelligent Biz:

What to Expect in 2008

Bradley Schmidt

The ancient art of tasseography - better known as reading tea leaves - has been associated with cultures ranging from the Scottish and Irish to the Greeks and Chinese. Now, after thousands of years, it has finally made its way to HT's headquarters for its inaugural issue of 2008. So, join with us as we peer into the industry's tea cup, in order to divine and understand the issues and trends that will affect you in the year to come.

Last Words:

GPS Drives Customers to Your Door

Cihan Cobanoglu

On a trip to San Francisco in August of 2007, I had a meeting with a client that finished just before lunch time. Needless to say, I was hungry, and being in San Francisco, I knew I could find some interesting eateries.

Vantage Point:

Don't Lose Touch with Your Customer

Mathieu Staat

Mathieu Staat is vice president of Internet and CRM marketing for Accor Hotels, which operates more than 4,000 hotels worldwide across 11 brands.


2017 Multi-Unit Restaurant Technology Executive Summit