CURRENT ISSUE

April 2017


Cover Story:

Data-Driven Innovation

04/07/2017
Dorothy Creamer, Editor

Known for being at the forefront of many “hotel industry firsts,” chief among them first to market with a mobile app and first to offer online booking, Choice Hotels continues to be a technology leader. In an exclusive interview, HT spoke to Todd Davis, CIO, to get insight into the status and strategy of the new ChoiceEdge platform. In addition, Davis shares his perspective on what has made Choice Hotels an innovation leader, including how data is not a byproduct of technology, but rather is driving it.

Platforms:

Curiosity Inspires Innovation

04/07/2017
Dorothy Creamer, Editor

During the 22nd annual Multi-Unit Restaurant Technology Conference, the importance of data and analytics – and what operators are doing with it – emerged as an important theme. To make smart decisions with available data, hospitality operators must turn to analytics, unfortunately, hotels and restaurants are not confident in how they compare to competitors in this area. Almost half (43%) of restaurants feel they lag competition in the use of data and analytics. Meanwhile about one out of three hotels (34%) lack confidence in analytics maturity. Todd Davis, CIO of Choice Hotels and this month’s cover subject, shares his perspective on what has made Choice Hotels an innovation leader, including how data is not a byproduct of technology, but rather is driving it.

Property Wide:

Giving the PMS a Competitive Edge

04/07/2017
Michal Christine Escobar, Managing Editor

Mobility and data are among the top five must-haves for property management system upgrades in 2017 and beyond.

Vantage Point:

Optimizing Efficiency

04/07/2017
Peter Cryan, director of equipment R&D, Arby's Restaurant Group, Inc.

When senior leaders at Arby’s (www.arbys.com) were investigating various innovative strategies for driving growth and profitability, one idea suggested was developing smaller footprint stores in more urban areas, where demographic data suggested more opportunities. This strategy presented several challenges. With less space for back-of-house operations, including equipment, food storage, and labor, it was necessary to optimize efficiency. Peter Cryan, director of equipment R&D, discusses how Arby's was able to innovate with technology to create more efficient restaurants.

New Technology:

Data-Driven Innovation

04/07/2017
Dorothy Creamer, Editor

Known for being at the forefront of many “hotel industry firsts,” chief among them first to market with a mobile app and first to offer online booking, Choice Hotels continues to be a technology leader. In an exclusive interview, HT spoke to Todd Davis, CIO, to get insight into the status and strategy of the new ChoiceEdge platform. In addition, Davis shares his perspective on what has made Choice Hotels an innovation leader, including how data is not a byproduct of technology, but rather is driving it.

HTNG Checks In:

4 Ways to Clear Tech Hurdles

04/07/2017
Lisa Terry, Contributing Editor

Delivering a seamless, personalized experience requires the elegant behind-the-scenes orchestration of many different technologies. This is far from easy — or inexpensive. HTNG chartered four new workgroups aimed at reducing the time, cost and other obstacles standing between hoteliers and ideal brand experiences. These workgroups cover the topics of: easier wi-fi access, tech dashboards for non-techies, better hotel tech renovations and an open API for hotel systems