April 2012

Cover Story:

The Cosmopolitan Bets on Uncommon Common Spaces

Abigail A. Lorden, Editor-in-Chief

The Cosmopolitan of Las Vegas CIO, Kris Singleton, describes how transforming public spaces with guest-facing technology has enhanced the overall hotel experience. By extending amenities often reserved for in-room perks, The Cosmopolitan is offering the ultimate in connectivity for its guests across the entire property.


2012 Tech Budgets on Rise

Abigail A. Lorden, Editor-in-Chief

As recessionary era belt-tightening seems to be easing, IT budgets across all hospitality sectors are increasing.

Point of Service:

Tableside POS Taking Hold

Pamela Weber-Leaf, Contributing Editor

Restaurants across the U.S. are embracing handheld devices for tableside ordering and payment as the plentiful options become more affordable.

Speed & Service:

Smart Cards Usher in Future of Payment in the U.S.

Tammy Mastroberte, Contributing Editor

As the hospitality industry faces the end of magnetic stripe credit cards, operators must prepare for a new era of payment processing that will necessitate hardware and software upgrades.

Intelligent Biz:

Tech to Grow Group Bookings

Lin Grensing-Pophal, Contributing Editor

Advancements in sales and catering technology are helping hotels to build better pipelines and more efficiently manage RFPs.

Last Words:

New Management Technologies Fill Missing Tech Links

Cihan Cobanoglu, Ph.D., CHTP

The results of the 14th Annual Restaurant Technology Study reveal that the rebounding economy is encouraging operators to loosen purse strings and invest in updating management technologies.

Vantage Point:

Testing a Training Firm's Tech Mettle

Joe Strain, Partner/CIO, FreemanGroup Hospitality

It's important to ask the right questions of third party training partners to ensure that the most up-to-date and effective reporting and analytics systems are being utilized.


2012 Back Office Showcase


With reports piling up, lengthy wait times, inefficient labor costs, and food spoilage all translating to lost profits, restaurants need back office technologies in order to be successful. Operators are looking for systems to streamline the back-of-house. HT's 2012 Back Office Showcase offers insights into the latest technologies that will ultimately provide control and improve margins.


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