April 2011

Cover Story:

Into the Mind of the Guest

Abigail A. Lorden, Editor-in-Chief

The technology team at Caesars Entertainment not only develops IT applications, they're also involved in collecting and assessing guest feedback on these apps. HT talks to members of the IT team at Caesars, including CTO Katrina Lane, about how guest feedback, plus a bit of a thick skin, is helping to bring stronger technology to market, faster.


Guest Checks Neglected?

Abigail A. Lorden, Editor-in-Chief

While restaurants have a much more balanced approach to business objectives in 2011, such as increasing same store sales and guest counts, increasing the average dollar value of guest checks ranks low on their priority list.

Speed & Service:

Nine High-Tech Trends Reshaping Restaurant Kitchens

Lisa Terry, Contributing Editor

What technology trends are expected to shape the kitchens of the future? Hospitality Technology takes a deeper look at integration, web connectivity and seven other next-gen kitchen tech trends.

Intelligent Biz:

Revenue Management: 6 Must-Haves

Christina Volpe, Associate Editor

A well-built revenue management system can have a significant impact on a hotel's ability to predict occupancy, and the best room rates for any given period. Executives from Omni, Goodmanagement and Nordic Choice Hotels share their top system criteria.

Killer Apps:

Starwood Trains 86,000 Employees with On-demand System

Allison Barber, Vice President of Talent Management, Starwood Hotels & Resorts Worldwide

Starwood Hotels and Resorts Worldwide leverages a SaaS-based learning management system to train 86,000 employees in more than 100 countries.

Last Words:

Technology on the High Seas

Cihan Cobanoglu, Ph.D., CHTP

From the research through the booking phase, from check-in through way-finding display boards, cruise lines are tapping sophisticated technology to manage the guest experience and increase revenue.

Vantage Point:

Secrets to a Speedy Drive-thru

Keith Solomon, Owner, NEF#1 LLC/Popeyes

Popeyes franchisee revels how a mixed technology and employee motivation strategy helped his Hamden, Conn. location to win a national drive-thru speed contest.


2011 In-room Technology Showcase


This year's showcase focuses on the amenities that hotels should consider to attract today's tech-savvy guests. Highlights include an interactive in-room entertainment system and a fully-integrated guest services and backend management tool that works on the iPad.


2017 Multi-Unit Restaurant Technology Executive Summit