April 2009

Cover Story:

Inside the CityCenter Guest Room

Abigail A. Lorden

The December 2009 opening of the 67-acre CityCenter metropolis is expected to deliver the most technologically-advanced guest rooms anywhere in the U.S. From solutions that foster personal automation to its next-generation networking capabilities, Scot Campbell, senior vice president and CIO for MGM Mirage, takes us inside the guest room technology of the industry's most-watch project.


Engage, on

Abigail A. Lorden offers IT executives an outlet to read and then discuss their ideas or challenges related to self-service solutions on the social networking community, Engage.

Front Burner:

Social Networking's Influence on Guest Buying Behavior


From user-generated reviews, video and photos, to social networking sites like Facebook and Twitter, hospitality operators can expect the influence of social networking to take greater hold over their customers' buying decisions in 2009.

On Property:

PMS Peer Review: April 2009

Lisa Terry

Each unique hotel property requires a property management system that best suites its individual needs. Before investing in a PMS, read what operators are saying about their systems in this second annual peer review.

Killer Apps:

B.B. King's Keeps Liquor Inventory under Control

Tommy Peters, President, B.B. King's Clubs

Many bartenders and servers never fully realize the damage that a free drink can do to a restaurant's bottom line. Learn how the B.B. King's Restaurant and Blues Club in Memphis takes control over lost liquor profits with its beverage auditing system.

Last Words:

Misuse of Company Tech

Cihan Cobanoglu

When employees use company technology for personal reasons, confidentiality and productivity aren't the only factors at risk. Protect hospitality operations from both legal operational pitfalls by forming and enforcing an inclusive policy.

Vantage Point:

The Benefits of Business Intelligence

Michael Heeden, President, Winston Hospitality

A new era of business intelligence tools are enabling hotel managers to proactively ensure that the correct plan is in place to meet financial expectations. Drive staff accountability and cut operating costs with real-time information into business and performance metrics.

Sponsored Research:

In-Room Report 2009


Explore 2009's in-room technologies and trends in this exclusive report. Topics include green technology, high-definition television, guestroom desktops and more.

Point of Sale:

Portable POS Success

Tammy Mastroberte

Operators are dropping the cords on their point-of-sale in favor of mobile technology solutions. From access points to system security, learn how to guarantee handheld POS success with the proper planning and installation tips.


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