April 2007

Cover Story:

Getting Personal

Abigail A. Lorden Editor

The sun rarely sets on the Hilton Empire. Between all of its brands, Hilton Hotels Corporation operates more than 2,800 hotels in 80-plus countries, employees 150,000 people world wide, and maintains nearly one half million hotel rooms.

Front Burner:

Bruegger's Standardizes POS, Polling Solutions


Bruegger's Enterprises standardizes its restaurant point of sale and polling applications on MegaPath and will also leverage the MegaPath network to deliver WiFi access to its customers.

Restaurants Not Leveraging Loyalty, New Study Finds


Just 39 percent of respondents to the 9th annual Restaurant Industry Technology Study are currently operating a guest loyalty program, a trend that's been static for the past two years running, and one that shows both a challenge and an opportunity for the restaurant industry.

RFID Makes World Debut in Amsterdam's Visitor Card


As Americans wait patiently for pay-at-table capabilities to come to U.S. restaurants, Europeans continue to stay ahead of the hospitality technology curve.

On Property:

Managing More Property

George Koroneos, Contributing Editor

Add-modules and new features boost the functionality of property management systems

In-Room Advantage:

Money Between the Mattresses

Lisa Terry, Contributing Editor tor

Six ways to save money with in-room technologies

Killer Apps:

iPod as Teacher

Burger chain cuts training time by a third

Burger chain cuts training time by a third

Last Words:

Room Rate Disparity

Cihan Cobanoglu

Evidence suggests that "best rate guarantees"can't live up to their word, as indirect booking prices beat direct every time.

Feature Stories:

It's Our Pleasure to Serve You

Bradley Schmidt• Assistant Editor

Three ways that POS systems improve customer service and boost the bottom line

The New Plastic

Mary L. Carlin , Contributing Editor

10 hot trends in restaurant gift cards


2017 Multi-Unit Restaurant Technology Executive Summit