HT's Group Editor-in-Chief, Abigail Lorden discusses the importance of hospitality operators knowing their customers and acting on data to send perfectly timed and relevant communications.
How FRHI Hotels & Resorts connected worldwide staff with a mobile and online platform. FRHI's internal communications project manager shares how an internal communications team established a vision of efficient, two-way communication based on achieving three goals: increase awareness of the FRHI brand; facilitate employee communication; and reach employees with inactive email accounts.
How restaurants can take advantage of online, social and mobile opportunities to win local marketshare. Sponsored.
The 11th annual installment of the Restaurant Executive Summit, with a theme of "Foodservice Fusion: Ops, Marketing & Tech Alight for Service Excellence," brought together a diverse mix of senior-level decision makers and subject matter experts to take part in three days of peer-to-peer discussion, interactive workshops and networking sessions.
Paytronix system enables Which Wich to deliver more meaningful and relevant messages. Sponsored.
HT's annual Lodging Technology Study reveals that hotels plan record-high technology spending in a push to enable mobility, upgrade systems and boost security. Sponsored.
Samsung Pay now supports 50 popular merchant gift cards in new gift card store including Domino's.
Medallia software aligns operations for mountain resort operator.
Sabre commissioned study finds guests are increasingly willing to share data in exchange for personalized hotel service.
Why social data and data mining are key to running a hospitality business.