The hotel group merged its digital presence into one single experience combining editorial content, e-commerce, and providing seamless booking immediacy.
The app-based technology company offered a money back guarantee if it does not increase their net revenue by 25 percent in 90 days by participating in the program.
The CEO of tech-pioneering restaurant brand Stacked: Food Well Built talks about the decision to build one of the first iPad-based menus to empower guests.
In her first year with the company, Starwood’s new CIO has spearheaded initiatives including mobile check-in and keyless entry that have already scored high praise from guests and industry peers. In this exclusive interview with HT, CIO and EVP Martha Poulter talks about Starwood’s keyless entry project, and offers a preview of Starwood’s plans for using technology for personalized customer experiences. Top projects include revenue optimization and preference matching, among others. Plus, Poulter offers her take on the industry buzzwords Internet of Things, Big Data and more.
Paytronix open API allows Lettuce Entertain You to customize and target loyalty promotions. Sponsored.
The 'digital log book in the cloud' replaces hand-written notes as a means to communicate between staff, departments and management.
Now, customers can 'stay with points,' but there are plans for the functionality to be expanded so they can 'fly with points,' 'go on excursions with points,' and a range of other options in the future.
New ET50 and ET55 tablets cater to diverse mobile strategies in hospitality, including interactive menus, concierge services and kiosk capabilities.
The goal is to increase per-stay revenue and help retain guests through enhanced guest experience.
The days of ignoring guest reviews are over; here are the Guest Intelligence basics for today's intelligent hotels.