LOYALTY & CRM

Data and Diapers

12/17/2015
HT's Group Editor-in-Chief, Abigail Lorden discusses the importance of hospitality operators knowing their customers and acting on data to send perfectly timed and relevant communications.

Engaging a Global Workforce

12/17/2015
How FRHI Hotels & Resorts connected worldwide staff with a mobile and online platform. FRHI's internal communications project manager shares how an internal communications team established a vision of efficient, two-way communication based on achieving three goals: increase awareness of the FRHI brand; facilitate employee communication; and reach employees with inactive email accounts.

Innovation & Engagement Drive Service Strategy at Restaurant Executive Summit

12/17/2015
The 11th annual installment of the Restaurant Executive Summit, with a theme of "Foodservice Fusion: Ops, Marketing & Tech Alight for Service Excellence," brought together a diverse mix of senior-level decision makers and subject matter experts to take part in three days of peer-to-peer discussion, interactive workshops and networking sessions.

2016 Lodging Technology Study

12/17/2015
HT's annual Lodging Technology Study reveals that hotels plan record-high technology spending in a push to enable mobility, upgrade systems and boost security. Sponsored.
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Removing Friction from EMV

4/29/2016
HT talks to industry experts to present step-by-step guidance for hotels and restaurants making the switch to EMV.