Lodging Interactive is helping hotels ensure that positive reviews are appearing in search results via proactive social network monitoring and a proprietary Guest Review System.
New capabilities help design effective loyalty programs, then create a path to engage and nurture members into high value guests.
When integrations impact the guest, getting it wrong is costly. This strategic playbook will increase your chances for integration success. (Sponsored)
San Francisco Soup Company has selected iBeacon from Puncch to enhance customer experience.
AppSuite and BluePay to unveil integrated mobile customer loyalty and payment processing solution.
The 19th annual MURTEC boasted a record number of 630+ food service and technology executives on site to meet for three days of valuable networking and idea sharing. This year's program was built around the 3.0 concept: "Restaurants 3.0: Keeping Pace with Rapid Innovation." Here HT recaps just a few of the many highlights from MURTEC 2014.
Quiznos' CMO shares how the eatery is leveraging gamified marketing and social media to engage ad-weary consumers.
In business there is now a clear realization that customer engagement,loyalty and innovation are intertwined and Influence over technology spending is transitioning rapidly from the CIO to the CMO. Dean Houden, CMO for TASK, talks about the role that marketing executives are playing in IT decisions. (Sponsored)
Combining property management with other management systems is a necessary next-step for hoteliers to achieve the level of operational efficiency and data control they are seeking. In a roundtable Q&A, HT reached out to several industry executives to find out where the industry stands on system-wide integration.
Caribbean resorts use ZMail to identify preferences and provide stellar service before, during and after each guest's stay.