Mindtree discusses why it's important for hotels, restaurants to create a profile using a customer’s personality traits, tone, emotions and likely behavior gleaned from social media posts.
Johnny Earle, founder of Johnny Cupcakes, will discuss how he turned a joke into a multi-million dollar t-shirt brand and what hotels and restaurants can learn from his success.
The app allows restaurant customers to place orders via smart phone or tablet while integrating seamlessly with Brink POS software.
Broughton searched for a PMS provider for two years before deciding on SkyTouch.
Restaurant patrons will be able to "chat" with TGI Fridays via Facebook Messenger, make online reservations, and even order food for delivery.
Customer Engagement Technology Study reveals what mobile technology consumers want and where restaurants still need to catch up to demand.
Almost one-quarter of restaurant operators will purchase a new POS system in the next 12 months.
Zaxby's will give football fans a virtual reality experience at 12 colleges this season.
Loyalty members could win tailgating perks or a Super Bowl sleepover, or redeem points for NFL tickets, merchandise or unique experiences.
Declining loyalty, gaming the program, franchisee complaints and a conflict with corporate objectives indicate change is necessary.