LOYALTY & CRM

Managing the Property from Above

10/10/2014
Despite concerns about security, CIOs and IT leaders are moving an increasing percentage of their organizational information into the cloud. Many of these executives are making growing use of private cloud and SaaS delivery models. Here HT talks to industry experts about their experiences, best practices and concerns for the future of managing hotels in the cloud.

Going Mobile on a Global Scale

10/10/2014
On the heels of announcing a global initiative for mobile check-in, Hilton Worldwide's digital and technology leaders discuss their collaboration and future plans for mobility. In what is an industry-first development, Hilton has initiated the wide-scale deployment of mobile-enabled check-in and room selection for its loyalty program members. HT speaks to Geraldine Calpin, senior vice president & global head of digital, and Bill Murphy, CIO, to get insight into the strategy and collaboration behind the project, plus insight into Hilton's future plans for mobile devices.

Key to Restaurant Growth Lies in Daily Digital Marketing

10/10/2014
Incorporating digital marketing activities into an everyday work routine can help maximize growth. Chief consultant for Piedmont Avenue Consulting, David Mitroff, offers tips to strengthen loyalty and increase new business with social and e-media strategies.

Loyalty Through a Mobile Device

10/10/2014
Hotels and restaurants are both looking for ways to truly connect and engage in meaningful ways with guests. Rewarding loyal consumers doesn't come without cost, however, and for that reason it's critical to reward the right population.   
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FEATURED REPORTDownload Now >

2015 Lodging Technology Study

12/11/2014
HT's annual Lodging Technology Study tracks budgets, business objectives, and investment allocation trends in hotel IT. This report incorporates feedback from hoteliers to produce a comprehensive and useful set of findings, diving significantly deeper into top goals and challenges for IT teams, the role of IT leaders in business strategy and planned investments for in-room, guest-facing and property systems. Sponsored.
 

LIVE EVENTS

2015 Multi-Unit Restaurant Technology Conference
2015 Hotel Technology Forum