From mobile keys and robotics to improve guest service to mobile apps and gamification to improve operations, HITEC hosted an array of next-generation technology announcements and debuts.
The newly enhanced eMarketing solution streamlines hotel confirmations with Apple Watch, allows for automatic updates to stay-related email content and enhances marketing analysis with Google Analytics.
InterContinental Hotels Group has announced that it is trialling and selectively rolling out several digitally-driven innovations to provide a more personalized and interactive experience for guests.
The LiveWall from Innspire is a social media space for guests to interact, communicate and share.
Newly launched functionality provides staff with direct access to guest survey response capabilities, while maintaining dialog records on each conversation for instant reference and enhanced customer service.
Itesso introduces its Events, Tasks and Notification feature that enhances operational efficiency and staff management with push notifications to Apple Watch and other mobile devices.
Intelity has released a new system that will enhance the in-room guest services experience.
Twin Peaks is rolling out the MyCheck mobile payment to give customers more payment options, plus the ability to split checks and have mobile loyalty rewards.
In addition to bluetooth-enabled wireless room keys, the property also implemented mobile guest access points that includes elevators, concierge areas and external hotel entry doors.
Beyond temperature and humidity, the new sensor arrays will report excessive noise levels, bad air quality and more, giving hotel staff a chance to fix small problems before they escalate.